safelink national verifier

Data Usage begins when your phone makes a data connection. IF SUCH A PROCESS IS INITIATED, THE FILING OF A NOTICE OF DISPUTE BY A CUSTOMER IN ACCORDANCE WITH PARAGRAPH 4 OR FILING OF A COMPLAINT IN COURT WILL TOLL ALL APPLICABLE STATUTES OF LIMITATIONS FOR THAT CUSTOMERS DISPUTE UNTIL THE COMPLETION OF THE PROCESS DESCRIBED IN THIS PARAGRAPH. If the location at which you primarily use Wi-Fi changes, either temporarily or permanently, you must register the new address online ate911-reg.tracfone.comor by contacting Customer Care at 1-800-378-1684. As such, always be prepared to report your precise location to emergency responders. If you cancel or attempt to cancel a Data Service download, a subscription purchase or a multi-media message in progress, or if this process is otherwise interrupted through no action on your part, you may nevertheless be charged in accordance with the terms and conditions set forth herein. For any transaction that is not eligible for reimbursement from the Lifeline fund, SafeLink will use its own funds to credit the service connection charge. Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day. Please note that SafeLink does not participate in Premium SMS services or campaigns. 14. A customer engaged in any unauthorized use of SafeLink Service may have his/her Service terminated, without prior notice. To be eligible for a return you must meet the following requirements: The phone that you are returning must have been purchased from SafeLinks official website and the IMEI numbers must be verified. For examples of accepted documentation, visit the Resolve Application Errors page.. Select Q Link Wireless as your Lifeline provider. The chart below provides a high-level overview of the typical recertification timeline: If you use a Wi-Fi network for making or receiving calls and text messages or for any other reason, you acknowledge and agree that your use of such Wi-Fi network is permissible and that you are solely responsible for such use. Documentation of income or program participation may be required for enrollment. 2. Learn more about upgrades and find your device now. Content Charges vary depending on the type of content you purchase and download. You are responsible for safeguarding your ILD Service and Account information. If Data Services are modified, interrupted, discontinued or cancelled, SafeLink will not issue any refunds or reimburse you for any unused Services. You should not send original documents to SafeLink. Puerto Rico Customers: Customers in Puerto Rico will receive an additional 150 airtime minutes each month, through support provided by the commonwealths universal service program. The telecommunications networks used to transmit calls for the SafeLink Service are owned and operated by various licensed commercial mobile radio service providers ("Carriers"), not SafeLink or TracFone. For more information on this process, visit theEligibility Decision Processpage. Except for the "Bring Your Own Phone" Plan, all of SafeLinks mobile wireless Lifeline plans will include new Phones provided to eligible Customers at no charge. SafeLink does not allow international text messages. California-Specific Terms & Disclosures. If in connection with your SafeLink Products or Services, you provide us with a telephone number(s) for which you are not the subscriber, you understand that you will indemnify and hold harmless the SafeLink Indemnified Parties for any Costs incurred as a result of us attempting to contact you at the number(s). SafeLink customer service may be reached at 1-800-723-3546. You must return the phone in like new, working condition, returned in the original manufacturer's packaging with all included accessories, including, device, battery, charger, and manual. Service begins on the day you add the Services to your SafeLink phone. All states and territories have been launched in the NV. Upon request from SafeLink, the Purchaser must prove the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt. Customers in the Commonwealth of Puerto Rico who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Telecommunications Regulatory Board of Puerto Rico, by calling 1-866-578-5500. Any hearing, visual or speech impaired persons interested in requesting a service accommodation from SafeLink should call us at 1-877-799-9989 and specify the need(s) to an agent. T herefore, the consumer will not be required to re - These measures may impact your Data Service, and we reserve the right to deny, modify or terminate your Data Services, with or without notice, if SafeLink believes that you are using their Data Services in a manner that adversely impacts a Carriers network. Calls are billed in one-minute increments. Supporting Partners SUBMIT. 20. WE'LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR FEES CHARGED BY THE ARBITRATION TRIBUNAL. Plan changes on or after the 25thday of the month may be delayed until the month after the following month. Households may be eligible for ACP if they are qualified for Lifeline, free or reduced-price school lunches or breakfasts, a Pell Grant, or have income less than or equal to 200% of the Federal Poverty Guidelines. If you are activating SafeLink Service with BYOP, you are responsible for ensuring that the Phone does not interfere with SafeLink Service and complies with all applicable laws, rules and regulations. Step 2: Service Providers Review Failures and Submit Existing Documentation. If your ACP plan includes any unlimited service, we reserve the right to review your account for usage in violation of the SafeLink Terms and Conditions. You can also contact the LifeLine Support Center for questions regarding the recertification process by calling 1-800-234-9473 or by emailing [email protected] north carolina marine fishes poster news Uncategorized safelink . 30-Day Waiting Period for an Enrollment Request for the California Lifeline Discounts for Phone Service: When a consumer submits an enrollment request to receive the California Lifeline discounts for cell phone service the consumer has to wait up to thirty (30) days to submit another enrollment request. Customer may also contact his/her states Public Service Commission/Public Utility Commission. 5. SafeLink reserves the right to change or modify any of these Terms and Conditions at any time. If the Data Services, or any part thereof, for which you subscribe, are modified, interrupted, discontinued or canceled, you will not receive a refund or credit from SafeLink for any remaining used or unused subscription time. This is the entire warranty between SafeLink and the Purchaser, and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein shall modify these terms. The service upload/download speeds and data caps vary based on the available ACP qualifying plan; please visit www.SafeLink.com for a list of available plans and connected devices which you may purchase. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. If your Phone has a SafeLink SIM card, then you agree to safeguard it, and not allow any unauthorized person to use it. You must pay for the cost to ship the phone back to us and include a copy of your receipt. (4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN WRITING AT LEAST 60 DAYS IN ADVANCE OF INITIATING THE ARBITRATION. To process a return, you must follow the return instructions that came with your Phone and pay for the shipping cost to send it back to us. Notwithstanding this provision, if we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change, unless you want them to apply to a pending dispute. 14. Customer Care & Technical Support Need help with our website or service? All SafeLink plans will comply with the requirements set forth in CPUC D. 14-01-036, Appendix A 2, 4(a)-(j), and will be available to qualified households on a nondiscriminatory basis. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. Most Lifeline and ACP providers offer entry-level to mid-range Android smartphones. If you have a disability and need assistance with your Lifeline application, please contact the Lifeline Support Center at (800) 234-9473. Therefore, it may be safe to assume that SafeLink's offer is similar. THE AMOUNT OR TERMS OF ANY SETTLEMENT OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR UNTIL AFTER THE ARBITRATOR ISSUES AN AWARD ON THE CLAIM. PO Box 7081 London, KY 40742 Call This option is only available if you DO NOT have to provide proof documentation. It determines whether consumers are eligible for Lifeline. The program will terminate when appropriated funds are depleted. You agree not to use SafeLinks ILD Service for any unlawful, abusive, or fraudulent purpose, including, for example, using the Service in a way that (a) interferes with our ability to provide the ILD Service to you or to other customers; (b) violates applicable law or this Agreement; (c) avoids your obligation to pay for the Service; or (d) is not for consumer use. Any web content or application you purchase and download may only be used or viewed on the SafeLink phone used to purchase and download the content and cannot be transferred to another phone or device, including a new SafeLink phone. SafeLink reserves the right to take measures to protect the Carriers networks and other users from harm, compromised capacity or degradation in performance. You will find coverage maps on our website at tracfone.com. THE SUFFICIENCY OF THIS NOTICE IS AN ISSUE TO BE DECIDED BY A COURT PRIOR TO THE FILING OF ANY DEMAND FOR ARBITRATION. Therefore, there is no need to provide access to Toll-Control service. WE'LL REIMBURSE ANY FILING FEE THAT THE AAA CHARGES YOU FOR ARBITRATION OF THE DISPUTE AT THE CONCLUSION OF THE ARBITRATION IF YOU FULLY PARTICIPATE IN THE PROCEEDING. SafeLink will also conduct recertification drives for each state according to its rules. If there is no wireless coverage, your call to 911 may not go though and You should dial 911 from the nearest landline phone. YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU. Federal law limits the availability of the Lifeline Benefits. The applicable rates to specific countries, regions or cities for customers who have purchased a $10 Global Calling Card are available online at safelink.com. You have the right to opt out from receiving marketing communications from SafeLink within fourteen (14) days of acceptance of this Agreement. SafeLink is a registered trademark of TracFone Wireless, Inc., a Verizon company. SAFELINK WIRELESS TERMS AND CONDITIONS OF SERVICE, AGREEMENT TO ARBITRATE DISPUTES, AND EXPRESS WRITTEN CONSENT TO RECEIVE COMMUNICATIONS FROM SAFELINK, II. There are no toll charges associated with any TracFone California Lifeline service. To dial 911 using Wi-Fi Calling, you must provide us with an address for your primary use of Wi-Fi ("Primary Address") at the time of activation. ); (d)accidents or any health-related claims arising from or related to our Products or Service; (e) content or information accessed on your phone while using our Products or Service; (f) an interruption or failure in accessing or attempting to access emergency services from a phone, including through 911, enhanced 911 or otherwise; (g) interrupted, failed, or inaccurate location information services; (h) content or information that is blocked by a spam filter; (i) damage to your phone or any computer or equipment connected to your phone, or damage to or loss of any information stored on your phone, computer or equipment from your use of the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video or audio; (j) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc. For those Lifeline plans which do not include unlimited calling, calls to toll-free numbers will be decremented as are any other calls. If a California Lifeline Customer does not receive a voice grade connection, SafeLink will provide service to that Customer using a different technology, if available. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), National Verifier Plan January 2021 version, National Verifier Plan July 2020 version, National Verifier Plan January 2020 version, National Verifier Plan July 2019 version, National Verifier Plan January 2019 version, National Verifier Plan July 2018 version, National Verifier Plan January 2018 version, National Verifier Plan July 2017 version, National Verifier Plan January 2017 version, National Verifier Plan November 2016 version, National Verifier Annual Report- January 2022, National Verifier Annual Report January 2021, National Verifier Annual Report January 2020, National Verifier Annual Report January 2019, RAD, NV API, and NLAD v1.1.0 Release Notes, National Verifier v6.0 Production Release Notes. This Agreement constitutes the entire Agreement between You and TracFone Wireless, Inc. with respect to any SafeLink Product and/or Service. Beginning June 1, 2017, the California Lifeline Program (California Lifeline) has a new limitation on consumers requesting the California Lifeline discounts for phone services. TracFone will not assess restocking fees for any devices returned within three (3) days of service activation. SafeLink Keep Your Own Smartphone plan requires a compatible or . Except I was eligible for 2 months prior. 7. Contact Us This section outlines available resources on the NV, including plans, annual reports, and release notes from enhancements. If you visit any third-party website or use any third party app, the website or app may access, collect, use or disclose your personal information or require the network carrier to disclose your information, including location information (when applicable), to the application provider or some other third party. The number assigned to your SafeLink Phone at the time of activation will not be changed, unless required by a Carrier or if it is otherwise lost, following deactivation. The limited warranty for any applicable Product begins on the date of your purchase and is only applicable for defects in material and workmanship that result in Product failure during normal usage. In order to qualify for enrollment in the SafeLink Program, a person must meet certain eligibility requirements where the SafeLink Program is offered. If your return meets the above requirements and you have requested a refund, please be advised that it takes up to thirty (30) business days to process the return and credit your account. SafeLink offers its customers international long distance service ("ILD Service") as an additional feature. All SafeLink plans supported by the California Lifeline program will provide at least 500 minutes or at least 1,000 minutes, depending on the amount of Lifeline support. Click here to complete your eligibility application with the National Verifier. Understand they may be required to recertify their continued eligibility at any time, and that failure to recertify will result in the loss of their benefits. SafeLink users will not receive any additional benefit by purchasing a Double Minute card. Attempting to send international messages could result in service deactivation and de-enrollment from the SafeLink Program. Roaming most often occurs when you make and receive calls outside of the network coverage area of your service provider. Any charges or fees for operator services will be disclosed to Lifeline Customers. ** Eligible Customers will receive a new Phone at no charge at the time that an eligible Customer first establishes a SafeLink Lifeline plan. The Lifeline National Eligibility Verifier (National Verifier) is a centralized system that determines whether subscribers are eligible for Lifeline. It may take 24 hours or more to update your address information. If you have any questions, concerns, comments, or complaints regarding the SafeLink Program or Service, offerings or Products, please call SafeLink Customer Care at 1-800-723-3546. It determines whether consumers are eligible for Lifeline. The map below outlines the existing NV database connection in each state and territory. The Phone has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of SafeLink, including damage caused by shipping. How to Obtain Warranty Service.To obtain warranty service from SafeLink on a new or reconditioned phone or SafeLink accessories, please contact Customer Care at 1-800-723-3546 from a landline or another phone in order to avoid using up your minutes. APN Settings SafeLink Phones will be able to dial 911 without regard to whether the Customer has remaining airtime minutes available. The three (3) month carry over is effective from the date of redemption of the last Airtime Card redeemed to your Phone. Free Caller ID and 3-Way Calling SafeLink will not process the return of any SafeLink Phone sold to you by a retailer or wireless dealer. NO CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL OR GENERAL INJUNCTIVE RELIEF THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. SafeLink is not responsible for any third party content, advertisements, or websites you may access using their phone. (c) The device has not been reported stolen or lost, and there are not indicators of fraud. After the 30-day clock stops, a consumer may then submit another enrollment request for the California Lifeline discounts for cell phone service, as applicable. Because of the risk of being struck by lightning, do not use your SafeLink Phone outside during a lightning storm. When purchasing Double Minutes, all SafeLink customers automatically receive Double Minute benefits on any purchases of additional airtime. Will notify SafeLink of any change of address within thirty (30) days by calling 1-800-723-3546. IF THE ARBITRATOR DETERMINES THAT YOUR CLAIM WAS FILED FOR PURPOSES OF HARASSMENT OR IS PATENTLY FRIVOLOUS, THE ARBITRATOR WILL REQUIRE YOU TO REIMBURSE SAFELINK FOR ANY FILING, ADMINISTRATIVE OR ARBITRATOR FEES ASSOCIATED WITH THE ARBITRATION. You also agree that your SafeLink Phone will not be used for any other purpose that is not allowed by this agreement, or that is illegal. Our wireless content is not rated and you are solely responsible for the use of such material, which may be offensive or objectionable to you or to others. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US. THESE TERMS AND CONDITIONS OF SERVICE CONTAIN IMPORTANT INFORMATION ABOUT CUSTOMERS LEGAL RIGHTS AND REQUIRE THAT CERTAIN DISPUTES BE RESOLVED THROUGH ARBITRATION INSTEAD OF A COURT TRIAL. You may exercise this right to opt out by writing to us at SafeLink, Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. Please call SafeLink at 1-800-723-3546 or visit our website at www.safelinkwireless.com for further information. Get information, troubleshoot any issue or reach a representative, all through text messaging! Log in or create a new account to the National Verifier online portalto upload pictures and documents. Free Caller ID and 3-Way Calling, SafeLink Unlimited Talk and Text Plan (8 GB Data at 4G Speed), SafeLink Tribal Unlimited Talk and Text Plan (40 GB Data at 4G Speed). IF THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU ONLY THAT AMOUNT. Do not currently receive Lifeline support for a telephone line serving their household and no other resident in their household participates in the Lifeline program. Contact one of our agents at 1-800- SafeLink (723-3546) and make sure the address we have is correct, all packets will be mailed to the address in file. SafeLink customer service may be reached at 1-800-723-3546. For those Lifeline plans which do not include unlimited calling, calls to toll-free numbers will be decremented as are any other calls. Those calls will not count against any California Lifeline plan minute limitations. Residents of Tribal Lands are eligible for additional Lifeline discounts. will be reported to the appropriate legal authorities, for prosecution. The National Verifier automatically verifies the consumer's identity and address using: Third-Party Identity Verification (TPIV), USPS Address Matching Service (AMS), and Data checks for duplicate benefits for the same person or the same address. Budget Budget However, some SafeLink features are only available on SafeLink Phones and will not be available with BYOP. What is the FCC National Verifier? (b) The device must be in working condition. The limited warranty does not cover loss of personal information, passwords, contacts, music, ringtones, pictures, videos, applications or other content, memory cards, software, defects in appearance, cosmetic, decorative or structural items, including framing, and any non-operative parts. You agree not to, directly or indirectly, alter, bypass, copy, deactivate, remove, reverse engineer or otherwise circumvent or reproduce the encoded information stored on, or the encryption mechanisms of, your SIM card or to allow any other person to do so. Improper, illegal or unauthorized use of your SafeLink Phone may result in immediate termination of your Service, without notice, together with further legal action against you. Your credit for a returned phone will not include any shipping or delivery costs you were charged or incurred for purchasing or returning the phone. Terms of Limited Warranty. Minutes, texts, data and Service days do not have cash value and do not accumulate. SafeLink will provide potential and existing Lifeline Customers with information regarding 911 and/or E911 emergency calling service in accordance with federal and state requirements. No restocking, handling, or shipping fees will be charged to you for this device return. Non-Usage De-Enrollment and Deactivation. You agree not to give away, resell or offer to resell your SafeLink Phone or Service, as provided by the SafeLink Program. SafeLink may refuse any unlocking request that would result in an abuse of its Unlocking Policy or is part of an effort to defraud SafeLink or its customers. Working hours: 9AM to 2AM CST (9) IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND SAFELINK AGREE THAT, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, THERE WILL NOT BE A JURY TRIAL. (3) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. Limitations of Service and Use of Equipment. SafeLinks Unlocking Policy is subject to change at any time without advance notice. Program and Income Verification SafeLinks ILD Service allows you to place calls to select destinations internationally. For simultaneous calls, such as incoming call waiting and 3-way calling (where available) airtime minutes will be deducted for each call. Then re-submit your enrollment application through Xfinity. Sign Up to Get Lifeline. Kentucky Customers: Customers in Kentucky will receive unlimited voice service, through support provided by the state universal service fund. Any 900/976 charges inadvertently or mistakenly incurred will be subject to a free one-time billing adjustment. Unauthorized Use of Service. For assistance or more information, please contact SafeLink Customer Care at 1-800-SafeLink (1-800-723-3546). . 22. Free SIM Card Examples of unauthorized uses include, without limitation, the automated text or picture messaging to another mobile device or e-mail address; or messaging for commercial purposes. Free or Discounted Phone** or SIM Card If you wish to continue receiving SafeLink service, you may either buy a replacement phone from us, or bring your own unlocked phone, together with purchasing a replacement SIM card. Free Caller ID and 3 Way Calling, SafeLink Unlimited Talk and Text Plan (20 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. The allocation is recognized by the Purchaser and is reflected in the purchase price. SafeLink Wireless takes the security of your personal information very seriously. The Unlimited service plans are subject to certain limitations. Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions. We reserve the right to, without notice, limit, suspend or end your service for any other operational or governmental reason. However, during times of congestion, meaning when the network is experiencing high traffic volume, de-prioritization may result in slower data speeds. IF THIS PROVISION OR THE LIMITATION ON BRINGING ACTIONS TO SMALL CLAIMS COURT IS FOUND TO BE INVALID, THEN THIS PROVISION SHALL BE SEVERABLE AND THE MATTER WILL PROCEED IN ARBITRATION; IN NO WAY WILL THIS PROVISION ALLOW FOR AN ACTION TO BE BROUGHT ON A CLASS OR COLLECTIVE BASIS. Federal law permits only one Lifeline benefit per household (which is defined as any individual or group of individuals who live together at the same address and share income and expenses). Your letter to us must indicate your name, SafeLink phone number and device IMEI, and state that you are opting out from receiving marketing communications from SafeLink. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR END YOUR SERVICE AND DE-ENROLL YOU FROM THE SAFELINK PROGRAM FOR VIOLATING THIS PROVISION OR FOR ANY OTHER GOOD CAUSE, including, but not limited to, if you: (a) violate any of the terms and conditions of service; (b) lie to us or attempt to defraud us; (c) allow anyone to tamper with your SafeLink Phone; (d) threaten or commit violence against any of our employees or customer service representatives; (e) use vulgar and/or inappropriate language when interacting with our representatives; (f ) steal from us; (g) harass our representatives; (h) interfere with our operations; (i) engage in abusive messaging, emailing or calling; (j) modify your device from its manufacturers specification; or (k) use it in a way that adversely affects our network or the service available to our other customers. The limited warranty extends only to Purchasers who purchase the Product in its original packaging from an authorized dealer. If the National Verifier cannot verify a subscriber's eligibility through the database checks, service providers will be required to submit any available documentation they have on file for failed subscribers. SafeLink Phones and Service are sold exclusively for use by you, the end consumer. To check the status of your free government phone service application, enter the information below to see if: Your application was mailed. 15. Further, we may remotely change your Phones software, applications, or programming, without notice. P.O. Upon Customer request, TracFone will block access to 900/976 information service calls. If you are using Wi-Fi, data will not be deducted from your data balance for the download. Other than for purposes of porting your telephone number to another provider, you have no ownership or other rights over the telephone number provided. Using your Wi-Fi Calling feature may provide you with access to an unsecured Wi-Fi network which could impact your data security. After your high speed data threshold is reached, your data speed will be reduced to as low as 64 kbps for the remainder of your 30-day plan cycle. 6. Airtime minutes or data units will be deducted for all time during which your SafeLink Phone is connected to, or using, the wireless system of any Carrier. Data Usage ends when your data connection terminates. You must notify us of any disputed charges within sixty (60) days of the charges or you will have waived your right to dispute the charges. TracFone will provide access to two California Lifeline discounted telephone lines to Deaf and Disabled Telecommunications Program participants or teletypewriter users as required. Your Service may not be used in connection with certain unauthorized uses that may adversely impact other customers using our Service or the Carriers network, as well as any illegal purposes or purposes that infringe upon others intellectual property rights, or in a manner that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency. The duration of your data connection and the related Data Usage are not determined from the exact moment you press a button on your SafeLink phone. Data Services for Unlimited Plans. When your SafeLink Phone is roaming, an indicator light on your Phone may display the word "Roam", or "RM", while the Phone is not in use. The National Verifier will first try to confirm your eligibility automatically. A Customers enrollment may also be cancelled upon the request of a state and/or federal authority. Wi-Fi Calling may be available only on phones that are Wi-Fi Calling capable and that have a Wi-Fi Calling enabled SIM card (depending on the Carrier). SafeLink will provide 30-day notice to California Lifeline participants before the service provider withdraws from offering California Lifeline services. Eligible Customers will receive a new Phone at no charge at the time that an eligible Customer first establishes a SafeLink Lifeline plan. Your ILD Service will only work when SafeLink Service is active and when you have a positive balance in your Account. To view the SafeLink Privacy Policy, please refer to our website at SafeLink.com. For your protection, the information on this website is encrypted using the Secure Socket Layer (SSL) technology. You can also complete the Household Worksheet online (this worksheet will be released later this month.) Modifications, Interruptions, or Discontinuation of Data Service.SafeLink does not guarantee the availability of Data Services on all of its phone models nor does it guarantee the availability of Data Services at all times. Data Services are not available in certain areas. Non-Rated Content.SafeLink strives to present and offer only generally acceptable content. To see the return policy ("Return Policy") applicable for your Phone, please refer to the section below based on how you made your purchase. Will notify SafeLink by calling 1-800-723-3546 within thirty (30) days if they no longer qualify for any of the public assistance programs identified in their application form, no longer meet the criteria for income eligibility, if another member of their household receives Lifeline benefits, or if they no longer qualify for Lifeline for any other reason. SafeLink Customers will have the ability to place and receive voice-grade calls of all distances. 4. Premium SMS campaigns include activities such as casting a vote, expressing your opinion, playing a game, subscribing to a service, or interactive television programs. Any charges you may incur as a result of any attempts to participate in Premium SMS services or campaigns not authorized by SafeLink are not refundable whether you incur charges as deductions from your SafeLink Phone or from your credit card. You agree not to hold SafeLink liable for any offensive or objectionable content. 8. The Universal Service Administration Company (USAC) operates the National Verifier on behalf of the FCC. Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. WE DO NOT GUARANTEE THAT YOUR COMMUNICATIONS WILL BE PRIVATE OR SECURE; IT IS ILLEGAL FOR UNAUTHORIZED PEOPLE TO INTERCEPT YOUR COMMUNICATIONS, BUT SUCH INTERCEPTIONS CAN OCCUR. If you purchase and redeem an Airtime Card on or after the 26th day of any month, your airtime balance will be reset and not be carried over to the next month. 2. If you access, use or download third party apps by using Data Services, you agree and authorize SafeLink and the network Carrier to provide information related to such use. Free Phone** 11. The National Verifier (NV) is Lifelines centralized application system. You can disable Wi-Fi Calling by toggling it off in your device settings menu. Availability, Interruptions and Discontinuation of Data Service:SafeLink does not guarantee the availability of Data Services in your coverage area and reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice Data Services are not available outside of your coverage area. The terms of this limited warranty do not apply to Apple iPhones which are covered by a one-year limited warranty offered and administered by Apple (visit apple.com for more information). COUNSEL FOR THE SAFELINK CUSTOMERS AND COUNSEL FOR SAFELINK SHALL EACH SELECT FIVE CASES TO PROCEED FIRST IN ARBITRATION IN A BELLWETHER PROCEEDING. Your SafeLink Phone will only operate when you have airtime minutes and/or data available on it. Consumers, providers, and state and Tribal administrators will be able to access components of the National Verifier to confirm eligibility, facilitate administration and reduce waste, fraud, and abuse. As a SafeLink customer, you are required to annually verify your eligibility in the SafeLink Program every year (not including your enrollment year). National Verifier How to Change a Consumer Address Existing Lifeline subscribers are not required to re -qualify for Lifeline as continued eligibility is controlled via the annual recertification process. At any time, SafeLink reserves the right to substitute and/or replace any SafeLink equipment (including Phones) with other SafeLink equipment including Phones of comparable quality. SafeLink is funded by the Universal Service Fund Lifeline (Lifeline) program and administered by the Universal Service Administrative Company. Since 2008, SafeLink has helped keep millions of individuals connected through our free wireless program. The National Verifier will first try to confirm your eligibility automatically. SafeLink Unlimited Plans may only be used for the following purposes, without excessively contributing to network congestion: (a) person to person voice calls, (b) text and picture messaging, (c) web browsing, email, ordinary content downloads and uploads, and video, game and audio streaming, and (d) Voice over Internet Protocol (VoIP). Customers will be able to terminate their enrollment in TracFone Lifeline service at any time, either because the consumer is not receiving a voice grade connection at the residence, or for any other reason. The National Verifier recertification process will generally start 90 days before a subscriber's anniversary date in NLAD. SafeLink customers need to renew their eligibility for the LifeLine Program each year. Unlocking a SafeLink device refers to disabling software that would otherwise prevent you from activating the device on another carriers network. Your SafeLink Phone is covered by a one (1) year limited warranty, set forth below, administered by SafeLink. Data Cards do not triple. Any unused Service Balance(s) that exist at the time you refill your Service and/or at your Service End date will not carry over or accumulate. You expressly agree and acknowledge that use of Data Services is at your sole risk and that you may be exposed to content from various sources that may be harmful or malicious. Use of a wireless system typically begins when you press the "send," "call" or other key to initiate or answer a call, and does not end until you press the "end" key or the call is otherwise terminated. At SafeLink, we use automated and manual systems to obtain and confirm proper credit card authorization. To determine whether your purchase is eligible for return, please contact the store where you originally made your purchase. YOU CAN GET PROCEDURES, RULES AND FEE INFORMATION FROM THE AAA (WWW.ADR.ORG) OR FROM US. FOR CLAIMS OF $25,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. In addition, if SafeLink determines, in its sole discretion, that you have violated these prohibitions, SafeLink will permanently de-enroll you from the SafeLink Program, permanently deactivate your Phone, and permanently flag your personal information so that you may not re-enroll in the SafeLink Program in the future. All SafeLink Customers will have access to 911 and/or E911 emergency calling services in compliance with federal and state requirements. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. Consumers in California, Oregon and Texas benefit from state database connections available in their respective states. Never submit original copies of your documents. If you cancel or attempt to cancel a download, the purchase of web content or an application, or the transfer of a multi-media message in progress, or if either of these or any other similar processes are otherwise interrupted through no action on your part, it is possible that you still incur a charge in accordance with these Terms and Conditions. You agree not to resell your SafeLink ILD Service or to use your ILD Service for any unlawful or abusive purpose or in such a way as to create damage or risk to our business, reputation, employees, facilities, third parties or to the public generally. 6GB Data, "Bring Your Own Phone" Program Unlimited Talk, Text and 6 GB Data Plan, Unlimited Nationwide Anytime Minutes USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. Bring Your Own Phone. 17. Unlimited Talk and Text Plan: With the basic SafeLink Unlimited plan you receive unlimited nationwide calling and text messaging.Data is not provided with the SafeLink Unlimited Voice and Text Plan. (6) IF 25 OR MORE CUSTOMERS INITIATE NOTICES OF DISPUTE PURSUANT TO PARAGRAPH 4 ABOVE OR FILE A COMPLAINT IN COURT, WHICH RAISE SIMILAR CLAIMS, AND COUNSEL FOR THE SAFELINK CUSTOMERS BRINGING THE CLAIMS ARE THE SAME OR COORDINATED FOR THESE CUSTOMERS, THE CLAIMS SHALL PROCEED IN ARBITRATION IN A COORDINATED PROCEEDING. Per call charges are rounded up to the next whole penny. Unlimited Free Text Messaging SafeLink is not responsible for any losses resulting from the destruction of documents sent to SafeLink. Wi-Fi Calling provides you the ability to make and receive phone calls and text messages over a Wi-Fi connection. 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