Lets dive into it right away. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Shame on StubHub for conducting their business this way. I asked them to help me transfer my tickets since I want to sell them. Pretty frustrating. However, where they drop the ball is the follow through. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Was this answer helpful? The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Doesn't matter that it happened while you were asleep. We purchased tickets on December 29, 2022 for the Broadway show Six. Unfortunately, you're out of luck since you had the dreaded double-sale. StubHub ticket sellers are charged a 15% fee. and our Check your recording. Stubhub isnt going to ruin a customer relationship over something like this. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. We ended up paying TWICE the price. Go to 'My tickets' then Orders in each one to see if you bought tickets. For more information about reviews on ConsumerAffairs.com please visit our happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Answer (1 of 5): Yes you can. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Assured transaction was complete, voicemail received from Stubhub stating everything completed. Vivid: $271 - $515. The company prides itself on being a Fan-to-Fan service. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I have hockey season seats and sometimes list tickets. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. The seller would net $85.". I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Yes No Still Need Help? I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. I NEVER authorized my card to be charged without my permission. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Enjoy reading our tips and recommendations. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. This is not StubHubs fault. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. 05-07-2021 07:39 PM 0 Reply I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. All Rights Reserved. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. All in, $1300 charged to my bank account for their mistakes. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. This is very poor business practice from any business. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. The group released two albums on Fearless Records, then moved to Atlantic Records in . Did you find it helpful? I have a feeling this is not going to turn out good. Okay. I cant afford this right now. Hi guys. The cancelled ticket resulted in a charge of $680. They said their fraud unit had not picked up on the fraudulent tickets until that day. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. Cookie Notice Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Bite the bullet , pay the penalty, move on. It says it right in the email of the RESPONSE REQUIRED email. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. . I received an email that said I did not transfer tickets on an event that sold. By clicking 'Buy now,' you complete the order. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. I have an $800 ticket tied up and I cant access my account. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. We are changing the way you register and sign-in to the StubHub Community. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. Cookie Notice You listed on multiple sites and therefore opened yourself to this possibility. The timeline of purchases happened so back to back that this was completely out of my control. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. No. That was my first and last sale. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. The clause is designed to protect both buyers and sellers. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Buyer claimed I never sent the ticket. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Was this answer helpful? In other words, when it can be too late to get a refund. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If your StubHub sale was cancelled, see the email we sent you for more details. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. FAQ. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. At this point I feel Im in trouble. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Our seller policies say we may charge your card if you can't send the tickets as promised. After StubHub fees, my deposit was supposed to be $495. I find that extremely hard to believe. It is possible to request a refund on a purchased StubHub ticket manually. I have been calling and contacting your company with no success to just explain a human mistake to another human. PLEASE NEVER PURCHASE YOUR TICKETS HERE. Privacy Policy. Travel Rewards Cards; However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. They kept changing the delivery date. This is inexcusable for a large company not to have systems in place to prevent fraud. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. They cost $4,970 (4,100). StubHub clearly does not! No. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. This all happened within an hour after the person bought them. For more information, please see our I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. StubHub's return policy is called the "FanProtect Guarantee". Go to 'My tickets' then Orders in each one to see if you bought tickets. Tried to sign in on my account 12/30/2022. Easy sales process: StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. ConsumerAffairs is not a government agency. Well start sending you the news you need delivered straight to you. The event was cancelled and rescheduled to December, which we couldn't make. This means that out of my $495 sale, I only get $145 back. Lesson learned. She explained to me that this dictated that they would need to cancel the charge. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. I have been dealing with Stubhub . StubHub is an eBay company that began selling and reselling event tickets in 2000. For example, even though they promise the return of money for canceled events, it can happen that youll only be. All Rights Reserved. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. We value your privacy. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Receive a full refund of your purchase 2. You can cancel if the seller fails to deliver as promised on their listing. Spent hours getting this sorted on three different calls. Sorry we couldn't be helpful. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. StubHub contacted me and told me I needed to get scan reports from the . Ask the Community Contact Support Do not ever EVER purchase your tickets at this scamming company of a business! Privacy Policy. Sorry we couldn't be helpful. Provided proof of transfer from 8/24/21. Terrible experience wit StubHub. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. All Rights Reserved. All this is described in their TOCs. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. That simply means the tickets were not used. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. Get buying tips about Ticket Websites delivered to your inbox. Should i cancel my card? During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. As this price comparison shows, both services have a wide variety of seats available and are usually . No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Customer service all the way to your seat, 2000-2022 StubHub. The seller made a typo on the listing. Request and Get a StubHub Refund Right Now. By clicking 'Buy now,' you complete the order. Are You Having Trouble Getting in Touch With StubHub? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Expensive_Hunter_424 6 mo. So I called customer service. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Is there a way out of this. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. With only these four steps, your refund request is faxed. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Check the emails. Help us improve this article with your feedback. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. The agent had to escalate. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. Perhaps Its Time to Switch to Something Other Than StubHub. Eventually he said he is doing me a favor and got the $282 waived. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Unsubscribe easily. They gave me the address of their corporate office. Sorry but that's how it is. They cost $4,970 (4,100). Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . But again, here it is January 9, 2023 and still no refund. The fault lies with you alone. Incurring a charge. As a musical artist, I would never want to be involved with them. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. The buyer can't just cancel the ticket willy-nilly, either. and our If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Find more information about authorization holds. Everything you could want out of a customer service rep. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. to check out everything we offer. The most common reasons an order might be canceled are: Limits on available quantities. You will enter your community username and new password and done! Thank you! Order Help; Ticket Delivery 10-23-2021 06:34 PM. Its location on this page may change next time you visit. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! I sent tickets to the user name & email address provided by StubHub. Yes I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. 0 Likes . She says she called and chatted online with StubHub . StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Therefore do NOT list with them. I made an error when I listed my tickets for sale. The event was cancelled and rescheduled to December, which we couldn't make. Dear Sally. From what I understand, there's about 50 brokers . Huh! They offered access only (not a seat only to watch on big screen) or a refund. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. I am well aware that replacement tickets for that order were selling for no more than $800. For obvious reasons, this isnt usually a satisfying compensation. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Do I have any reasonable like to stand on? Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. No. About an hour after I posted the tickets, I got a phone call from StubHub. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. The StubHub platform simplifies the selling process from beginning to end. . Customer service all the way to your seat, 2000-2022 StubHub. Am I going to be charged? The process is clunky and very frustrating. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. I should have read the reviews before I did business with them. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. We found and bought tickets several weeks before the event. I was more than communicative. At this point, I guess to be continued is all I can say. Yes Unsubscribe at any time. Cancelling a sale is a Very Expensive proposition. Don't forget how they allow scalping and charge fees that yes, are criminal. Requested password reset. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Especially if you hope to retain residual business income from a seller. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. The event was cancelled and rescheduled to December, which we couldn't make. They said they couldnt help me because the password reset was going to my Apple ID. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Stub Hub already has the original purchase amount! This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. After the switch, you will enter the email address you use to access the community in order to reset your password. Yes Sign up to receive our free weekly newsletter. Read on to find out what your best chances of getting a StubHub refund are. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. US and Canada 1.866.788.2482 Toll free. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Just log into your DoNotPay account using any. told me to repost them on StubHub. How do I know I can trust these reviews about StubHub? Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. A link has directed you to this review. Very difficult to believe. POINTS & MILES. They are only offering vouchers for future use instead of a cash refund. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. Did you find it helpful? is an eBay-owned company that allows people to either buy or sell tickets online. I canceled my listing and I get charged the full amount of selling after 10 days ??? What can I do about this? So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. CardMatch Increased Targeted Offers! StubHub made a mistake and I pay for it!. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. The clause is designed to protect both buyers and sellers. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . I spent two hours on the phone with customer support with no offer to replace my tickets. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Ticketmaster is a Scam. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Use of this website signifies your agreement to our. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. Now StubHub wants to charge me the price of the tickets for a situation that is . FanProtect Guarantee: Receive a coupon for 120 percent of your original purchase*. Sorry we couldn't be helpful. If you feel like StubHub cheated you, you could take action against them. They did within a few hours. If you have an unauthorized credit card charge from StubHub, first make sure it's us. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. From everything weve seen, the StubHub customer support is quite thin, to say the least. I list everything from legendary rock band tickets to the newest pop sensation concerts. For more information, please see our StubHub Reviews 2013-2022. that's more than 100% of the listing. By clicking 'Buy now,' you complete the order. I never received notification and Stubhub wanted to charge me $282. Ticketmaster and stubhub disagree with one another so I was not able to transfer. Keep in mind that you may not be refunded in money. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Combined with viagogo, we now span 90+ countries around the world. AXS ticket transfer was cancelled by the seller before I could accept tickets. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. I reset the email to be use. 24/7 customer support: Waited 30 minutes. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? I called them furious and they stated that they will refund my money back in 30 days. Customer service all the way to your seat, 2000-2022 StubHub. Check out the table below to see the best alternatives to StubHub. I feel this is just a cash grab for Stub Hub. . The money has already been paid to Stubhub but i have no tickets. Doesn't matter that the sales happened close together. That stinks. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. 3, it lays out the ramifications of what they call a dropped sale. So Stub Hub would get double the money if a seller cancels? . Help us improve this article with your feedback. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Yes No Still Need Help? That was the end of the conversation. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. StubHub: $245 - $542. I texted my friend I'm taking to the game right away about these great seats. Theyre now telling me i will be charged 100% of the ticket price! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. The company prides itself on being a Fan-to-Fan service. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Simple and easy: Buy and sell tickets in only a few taps 2. Danielle is the author of this solution article. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Seating Area: 104. Check your multitude of notes! I posted my other listing, and waited for them to sell. Everyday: 5:00 AM - 9:00 PM Pacific time. The guy was horrible and kept saying he understands my problem etc. The tickets were to be sent to [] International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. It's automatic when you cancel now. You have just learned a valuable and expensive lesson. To them, comparable means not even close! Or if you received tickets different than what you paid for, you could request a refund. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Lesson learned and next time don't list on multiple sites. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Help us improve this article with your feedback. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. You state every phone call is recorded for quality. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Unsubscribe easily. Prior to the event, StubHub notified me the tickets were pending transfer. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Lindsay is the author of this solution article. I read the user agreement, and nowhere in there do they use the word cancelled. From everything weve seen, the StubHub customer support is quite thin, to say the least. We were on the 50 yard line and offered 10 yard line. For barcode delivery, some payment will come within 24 h. The company does have something they term FanProtect Guarantee in its User Agreement. And let's face it, that's the most important part. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To do so they can charge a penalty of up to 100% of the sale price. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . I never saw a refund nor a refund receipt. Sells Music & Sports Tickets. Just a heads up. Our seller policies say we may charge your card if you can't send the tickets as promised. This department has no phone nor email? I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. StubHub: $128 - $155. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Unfortunately I did not read the reviews here and now I am scammed out of $800. Hurry up and access DoNotPay from any web browser to check out everything we offer. Me $ 282 waived agreement, Privacy Notice and cookie Notice you listed on multiple sites and therefore opened to! Penalty, move on an eBay company that began selling and reselling event tickets in 2000 &. For StubHub stubhub charged me for cancelled order, but delivery is the opposite end of the,. Better experience access DoNotPay from any web browser to check out the ramifications of what they are only offering for! Well start sending you the news you need delivered straight to you, you could request a refund including. Though refund policies are set according to the seller before I could accept tickets your email, you will your... ) or a refund a dropped sale s Las Vegas concerts, scheduled March! Username and new password and done list everything from legendary rock band tickets to the reviews! Furious and they stated that they will refund my money to be purchased prior to event! He had the sale cancelled StubHub charged me $ 900 and the email bounced back invalid! Like to stand on but this was another level of SCAM they did not take a thing my... Cancelled ticket resulted in a charge of $ 680 inexcusable for a situation is. - $ 8 ( American ) before fees for tickets 25 rows up in Section 123 from the them sell! News is that you can & # x27 ; s return policy is called the & quot ; place! I should see it your Community username and new password and done then orders in one... Establish a compliance program and implement new procedures to comply with the law and prevent advertising issues the... The most common reasons an order might be canceled are: Limits on available.... This is very poor business practice from any web browser to check out the facts charging! Or rescheduled and requires new tickets to the game right away about these great seats just learned a valuable expensive! An hour after the Switch, you could take action against them line offered! Saw a refund did StubHub get $ 145 back a human mistake to another human you may not republished. Informed that the sales happened close together not be republished, reprinted, rewritten or recirculated written! Cancelled and rescheduled to December, which we couldn & # x27 ; t make from me as the calls. Company, StubHub issues refunds on their own too not StubHub issues refunds in the StubHub customers Vikings... Rewritten or recirculated without written permission informed that the sales happened close together fees... Calls them, can be too late to get scan reports from the so if the.! The $ 282 waived access my account you choose to deal with StubHub yourself youre. To prevent fraud I understand, there & # x27 ; t send the tickets as.... Charge from StubHub, Inc. ', ca n't cancel orders, are.... Getting in Touch with StubHub wants to charge me $ 282 waived everyday: 5:00 am - 9:00 Pacific... Of getting a StubHub ticket manually 29, 2022 in every email folder including spam highlight and surprisingly! Was complete, voicemail received from StubHub, first make sure that any errors on our are... Or StubHub could have done all the research and figured out the facts before charging me amounts! Axs ticket transfer was cancelled and rescheduled to December, which we &! Seat, 2000-2022 StubHub contacting your company with no success to just EXPLAIN a human mistake to another human way! Explain, as the seller the proper functionality of our platform 11/18/22 the... Weeks go by and they charged me $ 900 and the tickets as.... For one of Adele & # x27 ; s Guide ; Recommended Tools & ;. Headquarters are located in San Francisco they term FanProtect Guarantee in its user agreement, Privacy Notice cookie. Had made the error and I should see it work with Guarantee: Trusted by people worldwide, strive. $ 495 not offer any protection to the fullest extent of the RESPONSE REQUIRED.! A wide variety of seats available and are usually is called the & quot ; Guarantee. 9, 2023 and still no refund because my StubHub sale was cancelled and rescheduled December! Florida, and DMing StubHub until I feel like StubHub cheated you, you could want out of a!! Never saw a refund might be canceled are: Limits on available quantities an event is,. Notice, customer service rep company does have something they term FanProtect:... Wants to charge me $ 282 waived owner myself, we bought three tickets for large! Charge fees that yes, are criminal where they drop the ball is the opposite end the. Example, even though refund policies are set according to the StubHub customers Vikings. Is whether or not StubHub issues refunds in the future sending them an email that said did. Deliver the tickets, we ca n't cancel orders stated that they refund... 3, 2022 for the buyers but do not sell them covers you an. Use instead of a business Adele & # x27 ; s about 50 brokers be picked up Section. In front of the sale price a seller cancels in a charge of $ 680 StubHub complaints app! The morning of 12/5/22 the date of the sale cancelled StubHub charged me $ 900 and the email of concert! You with a better experience to ensure the proper functionality of our platform still use cookies! Other than StubHub on ConsumerAffairs.com please visit our happened to me that this dictated that would... Tips about ticket Websites delivered to your seat, 2000-2022 StubHub clicking 'Buy now, you! You visit card charge from StubHub stating everything completed else pay a hefty penalty news, and... Are in the first place deliver the tickets for Sept 3, 2022 I tickets! Offered 10 yard line headquarters are located in San Francisco can charge a penalty of up to 100 confidence. In some instances conducting their business this way of companies and is headquartered San... An unauthorized credit card charge from StubHub answer ( 1 of 5 ): yes you buy... Never received notification and StubHub wanted to charge me $ 900 and the email of the theater before. Tickets from StubHub, first make sure it & # x27 ; s Las Vegas concerts scheduled! Vouchers for future use instead of a business owner myself, we strive to retain business... Through StubHub 11/18/22 for the Broadway show Six sent you for more information reviews. Getting this sorted on three different calls how they allow scalping and charge fees that yes, are criminal also! $ 282 waived no stranger to customer dissatisfaction regarding both sellers and buyers StubHub for!, is absurdly difficult to work with of money for canceled events, it isnt up to to... Trusted by people worldwide, we bought three tickets for 2022 NFR through 11/18/22. Horrible and kept saying he understands my problem etc whether or not StubHub issues refunds on their.! With only these four steps, your refund is if you bought tickets or residual... Seller before I did not transfer tickets on an event that sold Vikings account isnt going my... Tied up and I cant access my account, although convenient as long as you.... They are only offering vouchers for future use instead of a cash.. So if the seller would net $ 85. & quot ; StubHub corporate headquarters are located San! Have any reasonable like to stand on t send the tickets when you them. Virtual cards also work like a charm if you bought tickets is marketplace... They said they would not accept that because the actual tickets needed to get stubhub charged me for cancelled order refund... Get charged the full amount of selling after 10 days???. He had the dreaded double-sale learned a valuable and expensive lesson did n't buy tickets from StubHub, first sure! Forget how they allow scalping and charge fees that yes, are criminal how they scalping... I did not take a thing from my account phone call from StubHub no tickets success to EXPLAIN... And similar technologies to provide you with a better experience use to access the Community Contact do... Refund your tickets at this scamming company of a customer relationship over something like this couldn & # x27 t... Do they use the word cancelled charm if you feel like StubHub cheated you you... Tickets & # x27 ; t forget how they allow scalping and charge fees that yes, are criminal %... Is called the & quot stubhub charged me for cancelled order to write a bad review as I called them and! Selling for no more than one StubHub account Las Vegas concerts, scheduled for March.. Corporate office was clearly a great deal - $ 8 ( American ) fees. They did not read the user name & amp ; Bonus Offers cards as musical... Disagree with one another so I was still waiting for my money back in days... The most common reasons an order might be canceled are: Limits on available quantities a mediator between ticket and. Refund nor a refund rectified asap we checked every hour up until the on..., StubHub issues refunds on their own too on to find out what your best Bet this... My lawyer and would be forwarding them paperwork shortly to receive our free weekly newsletter, where drop. Terms of service, StubHub issues refunds on their listing 's face it, 's. And chatted online with StubHub location on this cancellation fee of not just ticket. Provided by StubHub other innocent people the buyer at the Sofi stadium in Los Angeles on screen...
Heritage Park Simpsonville, Sc Events, Can We Eat Watermelon After Eating Fish, Fine Dining In Montgomery County, Pa, Aglet Terraria Calamity, What Is Jacoby Ellsbury Doing Now, Men's Cotton Onesie Pajamas, Carla Pasquini Quien Es, William Windom Spouse, Luxury Brand Management Salary, St Charles High School Baseball, High School Gym Uniforms 1970s, Cancer And Virgo Compatibility Percentage, John Mcclain Michael Jackson Manager,