Give instructions concerning the use of your data after your death the right to give us instructions concerning the use of your personal data after your death. If you wish to withdraw your consent at any time, you can do so by altering your browser settings (see section 4 below) otherwise we will assume that you are happy to receive cookies from our website. TLScontact will only use my email address for the purpose of participation in the survey. Will be kept secure and confidential; OVERSEAS TRANSFER OF YOUR PERSONAL DATA TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. Content standards and registration HOW IS YOUR PERSONAL DATA USED? Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. TLScontact companies TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. Cookies typically enable websites to work, or work more efficiently. We want to ensure you remain in control of your personal data. Please check with the third party if they received a notification about the passport being ready for collection. All reproduction of this content in whole or in part is strictly forbidden and is liable to constitute an act of infringement. All requests are free of charge. The Services are provided and supplied for private use. All rights reserved. - TLScontact www.tlscontact.com 2 Sep 2019 "We are delighted to inaugurate this new facility for our UK visa applicants in Lagos. We are not responsible for the content or functionality of any of those external websites. 22. Ensure the security of TLScontacts employees, visitors, customers and premises; There are other terms that may apply to you We obtain personal data about you when you use our website or use our services. These rights may be exercised in accordance with the conditions and procedures set out on the Website. Our Clients are data controllers within the meaning of the GDPR and TLScontact may either act as a data controller or a data processer depending on the nature of the services/processing concerned. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. For any and all claim with regard to the decision made with regard to your application please contact directly HMPO on the following link, Biometrics Enrolment service on the following link and for DNA testing on the following link. For the best experience on our site, be sure to turn on Javascript in your browser. This list may vary depending on a Clients requirements and the services you request from us. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. 10. For more information about potential use of profiling by the Client, please contact His Majestys Passport Office/UKVI. 2019 - 2023 TLScontact. Select your country of residence and the country that you are visiting to be redirected to the correct page: 6. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre The standards apply to each part of any Contribution as well as to its whole. You should use your own virus protection software. 17. Address: If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection. Will be kept secure and confidential; Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre This amount has been decided in agreement with the Consular Authority and corresponds to the different services provided by TLScontact Visa Centre: Appointment bookings; Welcome; Visa application reception; Information collection; Data processing; Please enter the provided e-mail address and password during your account creation. Give the impression that the Contribution emanates from Limited Liability Company TLScontact (RU) (abbreviate: LLC TLScontact (RU)), if this is not the case; If you feel that your right have been impacted, please contact our Data Protection Officer. This information and these materials have not been verified or approved by us. We generally keep your personal data for as long as it is necessary for the purpose for which the personal data is processed (i.e. Cookie settings in Chrome You can withdraw this consent at any time by contacting us on-line where applicable. We may however be required to hold some types of personal data longer to fulfil our statutory obligations or in accordance with the applicable statute of limitations. 1.4. Further information on the specific cookies used on TLScontact websites can be found under the Which cookies does TLScontact use? and Which cookies do third Parties set on our websites sections of this policy. Ju jeni duke prdorur Internet Explorer pr t par faqen ton t internetit. travel to England from another country during coronavirus (COVID-19). Is stored for only as long as required to process service; Will never be used for any marketing purpose by the third party. Validate who you say you are; Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. Cookie settings in Safari web and iOS TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Your partner in Nigeria for all your visa applications to. Restrict the right, in some cases, to restrict processing of your personal data. When TLScontact acts as a data processor it collects and processes personal data only on behalf and under the instructions of its Clients. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Please do not attend our centre until you have been invited to do so. All fee payments are converted into the currency of payment by reference to the HMPO Rate of Exchange as stated and maintained on the Payment Page. visa application reception, data . 2.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? Feedback and complaints may be submitted using the below form. On the Website, the Customer selects the Services he or she wishes to order according to the following procedure: 5. Request feedback to improve the quality of our services; Any complaints regarding the decision made in response to your passport application, DNA testing or citizenship application should be sent solely to HM Passport Office or UKVI or DNA testing. Please choose the Visa Application Centre where you would like to submit your application. Be likely to deceive any person; Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. We will only use your personal information as set out in our Privacy Notice. Orders Those works are protected by copyright laws and treaties around the world. Strictly Necessary: These technical cookies are essential for the operation of our website and for enabling you to use its features, for example logging into secure areas. Security by design Data security is at the heart of our business. In the event of such a breach, your right to use our site will cease immediately. By breaching this provision, you would commit an offence under your country of application applicable law. 12.2 You must ensure that the details provided by you on registration or at any time are correct and complete and inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Which cookies do third parties set on our websites? Please provide a valid email address in order to receive the confirmation mail from us. We review our retention periods for personal data on a regular basis. Changes to this Privacy Notice TLScontact does not have any competence or liability whatsoever for fees payable directly to HMPO or UKVI by the Customer such as the passport application fee. If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. Given that subsequent amendments may be made to these Terms of Service, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre. TLScontact does not do profiling. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. Before making the payment, you are advised to consult the bank that issued your payment card regarding any charges and interest you may incur by using this payment method. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. The Customer can verify the details of the order and the total price and correct any errors before confirming acceptance of the Terms of Service. 2019 - 2023 TLScontact. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. All rights reserved. Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; The Customer personal data may be forwarded to TLScontact partners entrusted with the strict performance of any or all Services subject to the Terms of Service. In case you decide to turn off cookies we have these helpful links below for you. Minors who are using any interactive service should be made aware of the potential risks to them. 21. These Terms of Service may be consulted on the Website at any time. Welcome to the centre of Abuja Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. We are not responsible for events outside our control. TLScontact is a pioneering company specializing in providing Customer relationship management within a face-to-face environment. The Customer alone is responsible for the choice and purchase of any and all Services. TLScontact is an official service provider to His Majesty Passport Office (referred to hereinafter as HMPO) and to the UK Visas & Immigration authority (referred to hereinafter as UKVI) for the purpose to ease the collection of your British passport application and/or your overseas British citizenship biometric enrolment (referred to hereinafter as OCBE). Third parties place the following cookie on TLScontact websites. The type and categories of personal data that we collect is dependent on what service you are applying for. Our Privacy Notice; 3. Your partner in Nigeria for all your visa applications to Italy Select your centre Abuja Lagos Victoria Island Recommended Services for you Premium Lounge (Abuja) NGN 18,500.00 Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. Prepare your supporting documents Our Visa Application Centre is open for new appointments. 5. 8. Prepare your supporting documents Not to access without authority, interfere with, damage or disrupt: TLScontact will issue a receipt for the transaction upon receipt of payment. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in herein above. For any question as to such fees please consult the following link. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . Cancellation or suspension of your registration does not affect any statutory rights. Be defamatory of any person; If you wish to complain about information and materials uploaded by other users please contact us. If you need to travel urgently, please contact UKVI for assistance. HOW IS YOUR PERSONAL DATA USED? We may update and change our site from time to time to reflect changes to our services, our users needs and our business priorities. All e-mails from the system will be sent to this address. This topic does not exists in this language Centre Information; Added Value Services; Address and opening hours; Application Information; Application Process; Visa Application Fees For example, Google Analytics is used to identify your visit to the site. Get in touch with our Feedback and complaints team: TLScontact aims to provide a first-class application experience. We will always verify and validate any individuals claiming to be your representative before accepting any information about you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. The store will not work correctly in the case when cookies are disabled. 2. TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter Customers, you, your). 7.2 TLScontact is not authorized to take part in the UKVI/HMPO decision-making process regarding your application and accepts no liability regarding the decisions made by any of these institutions. Third party service providers working on our behalf If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. Cookie settings in Firefox We obtain personal data about you when you use our website, when you come to our TLScontact Application Centre as a visitor and/or when you use some of our Added Value Services (AVS). ; In all cases, TLScontact will provide you with a substantive reply within 20 working days of your original message. We will hold your personal information on our systems only for as long as is necessary to provide the service. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. Welcome to TLScontact UK in Nigeria. If you wish to contact UK Visas & Immigration with a question about your visa application, you can do so by phone or email. Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws. Complete your application form Prepare your supporting documents Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: Please choose your browser and click on the respective link. Attn: Data Protection Office We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. Strictly Necessary Cookies Interactive services You must not establish a link to our site in any website that is not owned by you. Orders of Services placed via the Website will only be accepted if the Customer has previously agreed to abide by these Terms of Service. UK Visa Application Centre | TLScontact UK Visa Application Centre TLScontact is your partner for all your visa applications to the United Kingdom. You will be transferred to the browsers help page for instructions concerning your cookie settings. Links to other sites HOW DO WE COLLECT YOUR PERSONAL DATA? 4. We amend these terms from time to time. Provide you with some Added Value Services (AVS) that you request, which are provided by TLScontact for its own account (i.e. 18. The aforementioned Data Controllers (our Clients) may, however, use profiling. 3.1 Price of the Service fee of TLScontact For more information, click here. Attention: Fraud Alert. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. For more details as to the process concerning the implementation of the Services and the set of documents required please consult our TLScontact website (the Website) on the following link) or the gov.uk on the following link or UKVI Biometrics on the following link. When applying for a related service, your personal data will be sent to our Client and that acts as the data controller. 13. This should be the same Visa Application Centre as your appointment.Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy of the customers who visit TLScontact websites (hereinafter Customers, you, your). Google Analytics help TLScontact to understand how visitors engage with their sites or apps. TLScontact aims to provide a first-class application experience. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. Due to the ongoing impact of Covid and global travel restrictions, UK Visas & Immigration are experiencing unpredictable demand across all visa routes. In all cases, TLScontact will provide you with a substantive . We do not guarantee that our site will be secure or free from bugs or viruses. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. We exclude our liability for all action we may take in response to breaches of this acceptable use policy. Will never be used for anything other than to process the requested service; We are not responsible for viruses and you must not introduce them For the best experience on our site, be sure to turn on Javascript in your browser. These terms of use refer to the following additional terms, which also apply to your use of our site: 7.7 In particular, TLScontact shall have no liability for any delays, loss or damage to any application or to any passport or other documents, including the DNA sample/results or the biometric enrolment, caused by, or occurring whilst any application, passport or any other document is in the possession of, any third party postal or courier service, including transportation of applications, passports or any other documents between TLScontact and the UKVI/HMPO or between TLScontact and the accredited DNA testing laboratory or when being returned to the Customers address. Our staff is not authorized to provide advice or comments on the regulations applicable to your applications/Services and TLScontact accepts no liability if such advice or information is given. Ground and First Floors, Etiebets Place, 21 Mobolaji Bank Anthony Way, Ikeja, Lagos, Nigeria. You will be able to unsubscribe at any time. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. All disputes arising from the purchase and sale transactions entered into pursuant to these Terms of Service regarding their validity, interpretation, performance, termination, consequences and implications that cannot be resolved amicably between TLScontact and the Customer shall be referred to the courts with jurisdiction in accordance with the provisions of ordinary law applicable in the country of the TLScontact Centre where you have submitted your Service order. Changes to the Terms of Service TLScontact processes your personal data in compliance with the applicable legal requirements and, in particular, the European General Data Protection Regulation 2016/679 (GDPR) dated on April 27, 2016 applicable as of May 25th, 2018 in the European Union. It is not intended to amount to advice on which you should rely. 6.2 Online purchase of Services from a TLScontact Centre located outside the European Union The service fee, mandatory for any visa application, is NGN 6,000.00 (payable only in NGN and by Credit/debit card (no cash accepted)). Bulletin boards. Our websites also use Google Analytics, a service which transmits website traffic data to Google servers. The Second Payment Services Directive (PSD2) was officially published by the European Commission in December 2015 to help promote the development of a more efficient, secure and open payments landscape that encourages innovation while enhancing consumer rights and protection. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; Personal details: name, email address and reference number; The price paid is firm and non-revisable, displayed either in GBP or in any other applicable local currency and includes all taxes. For personal data concerning your related services (TLScontact acting as a data processor) For more information, click here. twitter.com 21 Oct 2020 Update on UK Visa Application Centres: Our TLS contact Visa Application Centres in Nigeria are currently closed. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Where the processing is necessary for compliance with a legal obligation to which we are subject, the data processing is based on such legal obligation. When we consider that a breach has occurred to these terms of use, we may take such action as we deem appropriate. In case you havent activated your account, thank you for clicking on the link sent to your mailbox. Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. You must not disclose it to any third party. Provision of services Part of this is making sure you understand your rights, which are as follows: We may use your personal data to: to collect your passport or get our Express Courier Return service. HOW LONG WE STORE PERSONAL DATA? 2019 - 2023 TLScontact. This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. We are not liable for business losses. This new centre complements bigger locations for UKVI in Ikeja, Lagos and in the Nigerian capital Abuja and enhances the services available to TLScontact visa applicants in Nigeria. Complete your application form COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE Changes to this Cookies Policy Will never be used for any marketing purpose by the third party. Do not visit the Visa Application Centre until you have received this email. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. Our core business is to operate application centres on behalf of government authorities (our Clients), such as His Majestys Passport Office and UK Visas and Immigration (also referred to hereinafter as UKVI), an administrative authority which is part of the UK Government. For the purpose of harming or attempting to harm minors in any way; How we may use your personal information We reserve the right to withdraw linking permission without notice. To duly exercise this right of cooling off, the Customer must notify TLScontact of his or her decision to cancel, before the end of the aforementioned cooling off period, using the Contact Us form. If you already have an account, please login here. User-generated content is not approved by us Is stored for only as long as required to process service; The information collected by cookies on our websites is used for various purposes, including the following: You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. For more information, click here. Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). TLScontact Learn more about us Our government clients Feedback and complaints may be submitted using the below form. If you do not agree to these terms, you must not use our site. Assist you in your application/service; By using our website, you are consenting to our use of cookies. Any indirect or consequential loss or damage. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. I consent to receive regular promotional offers, advertising, and other travel and visa related marketing information from TLScontact. We will only use your personal data on behalf of our Client and according to its instructions in order to process the specific service that you require. Please do not attend our centre until you have been invited to do so. A Contribution must not: Registration onthis site will allow you to book an appointment and check the status of your application step by step. By applying for a Passport or related service your personal information will be transferred to the country or with the Government Authority you are applying to. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. I will be able to opt-out of these communications at any time. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. This step is mandatory in order to be able to register to your account. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. A valid e-mail address. The content on our site is provided for general information only. Withdraw you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent by following the Subject Access request described in this Notice. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Welcome to the Belgium Visa Application Centre. TLScontact Data Protection Office: By any other means of payment accepted by TLScontact after these Terms of Service have come into force. Promote any illegal activity; Please begin by selecting the country where you are applying from. We are not responsible for websites we link to Passport Collection We may use your personal data to: TLScontact provides only the amenity where HMPO accredited laboratory personnel collects the DNA sample for testing purposes to the accredited laboratory. All rights reserved. email@mailexample.com Please provide a valid email address in order to receive the confirmation mail from us. TLScontact today inaugurated a new Visa Application Centre for UK Visas & Immigration (UKVI) in Victoria Island, Lagos. TLScontact reserves the right to change the price at any time in the case of any or all orders done after the effective date of a price revision. To know which days and times our centre is open, please check our Address page. For more information about how long the Client keeps your personal data, please contact His Majestys Passport Office/UKVI. Erase the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data). Please enter a password of 8 to 20 characters that includes upper-case, lower-case and numbers or special characters. What are cookies? The current version of our Cookies Policy will always be posted on our website and we will inform you by any appropriate mean in case of material changes in this Policy. To learn more about third party cookies, please refer to third party websites. Any part of our site; You might have some questions as you go through the visa process. These are based on information and experience of HMPO/UKVI over which over which TLScontact have no control. Cancellation rights Will never be used for anything other than to process the requested service; If you already have an account, please login here. TLScontacts liability If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. Update to Settlement Visa Application Process. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. Be sure to complete the form in black ink and in capital letters. TLScontact shall not be required to provide or supply any of the Service that required payment of the applicable fee to TLScontact if the price has not been paid in full and in advance. To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence; Breach of the Terms of Use Which countrys laws apply to any disputes? All payments related to TLScontact services should be made directly via our website or at our visa application centre. in particular, we will not be liable for: We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. Be accurate (where it states facts); 6. The Customer is expressly advised that the price of the Services that has been paid to TLScontact cannot be refunded on grounds that HMPO or UKVI have refused the passport or the oversees citizenship application or on grounds that the Customer decides to cancel the ongoing applications once the procedure is underway and the Service has been provided. Business interruption, loss of anticipated savings; 4.2 Payment data is encrypted before transfer and there are two protocols: For ecommerce card payments, a new authentication protocol is being introduced by the Card Schemes (Mastercard, Visa, American Express etc.) About Us We are a pioneering company specialising in providing customer relationship management within a face-to-face environment. To process your personal data lawfully we need to rely on one or more valid legal grounds. We concentrate on providing the administrative aspects of the . This step is mandatory in order to be able to register to your account. Enable you to track the progress of your application/service; You must keep your account details safe This should be the same Visa Application Centre as your appointment. Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out herein above. We have no control over the contents of those sites or resources. 2.6. This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. We work with third-party product providers to provide you the best customer experience. Why does TLScontact use cookies? Please choose the Visa Application Centre where you would like to submit your application. Rectify the right to inaccurate data rectified. Our site is only for users in Nigeria Starting from 1st July 2022, the service fee, mandatory for any visa application, is GBP 32.20 . Introduction TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter "TLScontact", "we", "us", "our") is committed to protecting the privacy of the . called 3D Secure v2 (3DS v2) that will comply with the new regulation. USE OF COOKIES TLScontact: Home page www.tlscontact.com At TLScontact, we manage visa and consular services for government clients around the world. All fields are required. 2.1. JavaScript seems to be disabled in your browser. For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. They can also be used to recognize a users device. To the maximum extent allowed by the applicable law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site; or the use of or reliance on any content displayed on our site. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. His Majestys Passport Office/UKVI Service Standards, which sets out information about His Majestys Passport Office/UKVIs customer service standards. Our trade marks are registered Cookie settings in Internet Explorer 6.2.1 Any and all request for refund of Services sold online by TLScontact, excluding any and all service fees paid by the Customer to HMPO or UKVI, must be received by TLScontact at least five (5) working days before the scheduled appointment otherwise, you will not be entitled to receive any refund. This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running. TLScontact use the following cookies on the websites. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. In accordance with applicable national and/or European regulations, the Customer may have the right to access, alter and rectify its personal data such as the right to object, to data portability or to restrict processing. 6.1.2. You are responsible for configuring your information technology, computer programmes and platform to access our site. We may share personal data with third parties to comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. The store will not work correctly in the case when cookies are disabled. 4.1 The price is payable in full on the day the Customer books its appointment, in accordance with the procedure specified on the Website, by secure payment method: Do not forget to print and complete the Schengen form which corresponds to your application and visa type. You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. Perform our obligations under our mandate from our Clients; Separate guidance is available for travellers entering Wales, Scotland and Northern Ireland. 7.8 If TLScontact is in breach of contract or negligent in relation to any application submitted, resulting in the passport or citizenship application not being granted or loss of Customer passport, TLScontact will refund to the applicant the amount of the service fee paid only. Amp ; Immigration ( UKVI ) in Victoria Island, Lagos ( 3DS v2 ) that will comply the... Applying for a related service, Privacy policy, and we may take any other data held Google. Way our liability to you by courier are not limited to those described above and. Liable to constitute an act of infringement profiling by the third party and chat rooms provide you the best experience. Guidance is available for travellers entering Wales, Scotland and Northern Ireland outside our control ( TLScontact as. This step is mandatory in order to receive the confirmation mail from us TLScontact have no control over contents. Or work more efficiently and supplied for private use he or she wishes to order according to browsers... Strictly necessary cookies interactive services you must not establish a link to our Client and acts... Your related services ( TLScontact acting as a result of your breach of.... 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