Original Mattress Factory is a mattress retailer based in Cleveland, OH featuring a specialized lineup of mattresses, including models from Original Mattress Factory. GoodBed calculates Owners Rating using a consistent algorithm instead of a raw data average. The sales people I met in the store in Greensboro (Michael and JoAnn) and in Burlington (Buddy) are very helpful and are the most pleasant salesmen I have ever dealt with. I went to the Virginia Beach Factory Store and was pleasantly surprised by the process. These costs all add up pretty quickly. This is our second mattress from the Original Mattress Factory. Do yourself a favor - DO NOT purchase a mattress at the OMF. When I lay on it you can visibly see my body is crooked.They will not refund our money, they will NOT exchange the mattress. It's firm, but with just the right amount of flexibility to accommodate any sleeping posture. Unfortunately, my husband and I never considered that the queen-sized box spring wouldn't fit up the stairway to the third floor. Well, they're either ignorant, poorly trained or lying! No returns. The safety of its employees serves as the companys top priority. Each come with 10.5'' of mattress profile with multiple layers of foam. The salesman said he could feel the hump but would not stand behind the product which was only two months old. Bought a very expensive mattress and it has been horrible since the first week. I ultimately purchased the hybrid and it is fantastic! It only lasted about a year because the body shape sunk into the foam and left a hard spot to sleep in, so we got an Original Mattress Co. product. available mattresses, in addition to other online options that match Turns out this large mattress needs rotated every 90 days and flipped every 6 months to hold it's form. Don't make the mistake of buying from THE OMF. Sean told us the layout of the store, invited us to try all the beds out, and offered to answer any questions we might have. More info. The pros: Multiple firmness options for all-foam mattress varieties. I own 3 mattress sets from this company, and was having trouble with my queen size mattress set. Reg. Owners Rating is a summary of what real owners of this product are saying about their experience. I knew about the no return policy and bought it anyway. Ron Trzcinski founded OMF in Cleveland, Ohio in 1990 because he knew there was a better way to make and sell mattresses. When I called the store they said King Size mattresses will develop the trench and the hump if they are not rotated or flipped regularly. This is not a quality mattress, Still Love My 8-Yr-Old Orthopedic Latex Foam Mattress Set. Odd they even have a service to do this. Get the biggest discounts from the best online brands. We have slept on it for 4 months - no change. "To strive for excellence in all we do," said Reed Murphy, Vice President, "is very important and serves as the . Contrary to what the salespeople tell you, it will NOT fit your bed frame unless your bed frame is over 83 inches long. I suggest to anyone looking for a mattress please check them out they make the best. A new venture for industry veterans. Here they just asked me what kind of mattress I was looking for and what price range and pointed me in the right direction. Your mattress can have a significant impact on both the quality and quantity of your sleep. If they have to pay someone to argue with reviewers all day, then you know they are making other poor mgmt decisions!!!! Said it was a "body cavity" so therefore not covered by the warranty.And he said this without even seeing or feeling it!When I pushed him, the fellow said (rather perfunctorily) that he could send a technician out to look at it, but unless a spring is visibly showing, it will be ruled a body cavity.Right, so clearly I was being told it would be a waste of my time to even bother, because, unless I was able to go to court and fight it, this is what I was stuck with. I have since purchased another mattress which is without problems for less money. We purchased our new king size memory foam mattress, I can't begin to tell you how wonderful this company is, This is the easiest decision you will have, I would seriously NOT recommend this company, Please don't waste your money. All we asked for was an exchange of the dropped frame. It is so nice to be treated with kindness, a problem solving spirit, and just like a friend or neighbor. The Year End Sale!!! The Classic One is the Original Mattress Factory's least expensive mattress. Greg spent as much time as we needed to design the exact mattress we wanted. They didn't bring it back until a day after, however, which meant that the store considers it "used" and not returnable. They have spread across the US since, but knowing the mattress is manufactured here is an invaluable selling point for us. Bought pillow top 'Orthopedic' mattress in 2011. The box springs on their store label show 8". Great experience. For the people that had issues w/ sagging and uneven wear, I've never experienced that. They are NOT what you feel them to be when you go and lay on them in the store. Plus, the buying experience was very low pressure and informative. Getting in and out of bed is noisy. The buying experience was pleasant too, easy and painless. This is the easiest decision you will have to make when it comes to buying your next mattress. I decided that we have to go with one we can actually feel first this time. If you use one of these and buy something, Slumber Search may make a small amount of money. I couldn't find a flip mattress anywhere. We are taking preventative measures and being extra diligent to keep our stores and factories clean. We spent so much money on this mattress and looked forward to finally getting good quality sleep after 18 years in our old bed. I was happy and I bought the bed. BEWARE. I am sleeping well with no back problems!!! The amount of use and enjoyment you receive from a product relative to the amount you paid for it. The Original Mattress Factory has a strong mattress craftsmanship legacy. Contact Us: (866) 841-1421. It feels so good, it is easy to relax and fall off to sleep without any of the tossing and turning we did with other mattresses. I bought a mattress from their Sq. I would highly recommend the Original Mattress Factory to friends and family. Don't buy a mattress from this place. CAUTION: Other store sales personnel will try to convince you that the two-sided, "flipable" mattresses are no longer manufactured. I think about my bed and my bad decision daily. I've literally slept in every day since I bought the mattress (Serenity Memory Foam) about 2 months ago. After just three years of use, I have slumps in the bed. Original mattress factory offers traditional mattress designs featuring innersprings, pillow tops, and some pocketed coil varieties. Worst experience ever with a mattress. Best purchase we've made in years. Sounds like a commercial BUT its true! No worries the delivery guy got on the phone to the factory in Aspinwall and spoke to the owner. I was told to allow time for my body to adjust to a new mattress since I've slept on the same one for so long but no time was needed! My wife said our new OMF mattress was too firm for her, so we purchased a pillow top mattress pad which solved the problem for her while still keeping the firmness for me. The only challenge was moving to an older house where it had to make some tight corners up stairs. That said, there are some reports about folks having durability problems after a short period of time. The GoodBed Quiz is by far the best starting point for any mattress shopper. Katherine P in Chicago, IL, Save Selected Size We will continue to monitor what is happening in our local markets and plan to adjust business operations and policies as needed. WOW !! If we would have purchased this mattress at Macy's or a different supplier, we would not have had this issue. 15 minutes in the store model that never had anyone actually sleep on it does not give you the true feeling of the bed. There was a slight chemical smell but it dissipated within hours.I can't say enough good things about OMF! The store in Fayetteville is wonderful. Find local businesses, view maps and get driving directions in Google Maps. Original Mattress Factory does not stand behind their crap product. Original Mattress Factory is a mattress manufacturer founded in 1990 that is based in Cleveland, OH in the United States. Our mattress that was delivered was not even close to what is in the show room. Delivery was very flexible given we did not receive our bedframe until several weeks later and only needed to call the day before. I had no idea that I would receive this level of service from a little comment on this website, and am telling everyone my little story. We purchased our new king size memory foam mattress from the original!! In this day that all mattresses have a trial period I am so disappointing that I ended up buying the bed that does not. I love it. The mattress is large and heavy and difficult to rotate with nothing to grasp at the foot and head. (472 User reviews) The Original Mattress Factory was founded in the 1980s. When I lie down, I sink! unique needs and preferences. Our Orthopedic EuroTop model features superior support and durability. With over 50 shops across the east coast & an online store. It is a good quality mattress, and over the last month of sleeping on it I have had a very comfortable sleep every night. Have ordered new mattress and sleeping in a recliner until then has almost cured my back problems. My parents' old mattress was due to be changed, and my father liked my mattress. Sign up to receive OMF updates, sleep and mattress care tips, and more. The Regency series is similar to the Classic line, but with more comfort layers on top and a higher profile. Learn more about the GoodBed Quiz. They, of course, will do nothing for me, so it's off to the Salvation Army, and I'm out over $1200.00 (AND I bought the box spring), and I have to go find a new mattress again. What he, and the top banana backing him up didn't know or consider, were the connections that seemingly helpless people of reversed fortunes sometimes have; the potential customers that can be lost when a business treats someone poorly. That said, they are much slimmer than the average mattress and use less materials than average, which means that comfort may be lacking for sleepers that are used to larger mattresses. unique needs and preferences. ", "Our experience was great from purchasing to delivery. Companies in the GoodBed community believe in providing consumers with straightforward information, quality products, and good service. I should have bought a different one :-(. To show localized store recommendations enter your location. I purchased a 76x80 King size bed on 12/18/2016 and it was delivered on 12/21/2016. Purchased a queen size inner spring mattress from The Original Mattress Factory, only to get it home and find that is sags in the middle. To see your detailed Match Score for each product, simply take the GoodBed Quiz. The delivery men were amazing. I came in with a battery of questions for the salesperson, and he was very thorough with all his answers. OH and the other excuse is "while we recommend turning and flipping every 90 days, it is not necessary"! The warranty is a joke! I just firmly believe that their info is flawed and their sales pitch pointed us in the wrong direction. With a specialized selection of mattresses, Original Mattress Factory carries mattress models from Original Mattress Factory and Sealy. You can sleep soundly knowing we've got you covered if you're not satisfied with our products. discounts, consumer ratings and reviews, But buyer beware when you buy a mattress - it CANNOT be returned and you will be stuck with what you have. ( You can see a full list of our factories and stores here.) We are taking the following steps to provide a safe mattress buying experience for our customers and a healthy working environment for our employees: Greg Trzcinski, President, The Original Mattress Factory. They have gotten a box spring up a set of stairs that professional movers could not (they had to hoist it up to my roof deck using a rope), all without damaging anything. Consumer Reports does not endorse products or services. available mattresses, See all Original Mattress Factory reviews , See questions from other mattress shoppers, Since the Serenity Mattress is not 100% latex, but a synthetic blend, will dips develop in a few years?, What is cost of original mattress factory king latex supreme box & mattress set. How Original Mattress Factory Adjustable Beds Work? Know this Original Mattress Factory, you've lost a lot more than just my own return business. Thank you for continued loyalty, and be well. Compare pay for popular roles and read about the team's work-life balance. I am into day 6 of sleeping on the mattress and my lower back pain and neck pain have returned with a vengeance. personal mattress requirements including important In October of 2019 my wife and I purchased from Original Mattress Factory two TwinXL Style Plus Pillow Top Mattresses and two Adjustable Bed Units. I recommend staying clear. Jun 18, 2020 7:23:01 AM. They offer a service to rotate and flip my mattress. Take away your old bed? We ended up getting the most basic of the basic stuff and I thought the price was good and the quality was fantastic. They don't stand behind the comfort either. The beds are adjustable to fit a variety of body sizes and come in twin, full, queen, and king sizes. Before shopping at Original Mattress Factory Classic, take a short quiz to find which of their mattresses best matches your Great staff and service. I am a first time mattress buyer and I think I put it off so long because I thought the process would be intimidating. I had the bed delivered since the master is on the third floor of my condo. The Original Mattress Factory's customer service is top notch! We are sleeping well these days and hopefully for many years to come. 2023-2024 Slumber Search $1,000 Scholarship. I would seriously NOT recommend this company. Powered by GoodBeds intelligent matching technology, you can even get your Sorry, the email address or password you entered is incorrect. Great product. DO NOT buy a mattress from The Original Mattress Factory! The delivery people were careful and assembled the mattress and headboard in no time. May 10, 2021 8:00:00 AM. How well you sleep on this mattress relative to your previous one. available mattresses, each of Original Mattress Factory Serenity's Get the inside scoop on jobs, salaries, top office locations, and CEO insights. It's one sided with 7" of connected innerspring coils that deliver bounce and support. Yes there is a delivery charge but I just brought everything home in my minivan to avoid that. Boy did I screw up! Powered by The remodel took longer than we thought and the new mattress was delivered and was never opened. I purchased a P1 mattress and I am very disappointed. Perfect delivery people and a great mattress. Slumber Search is supported by readers. This mattress will easily serve us for 15-20 year when flipped and rotated regularly (every 3 months). The sales person I spoke to was rude and constantly interupted when I was speaking. The couple felt the store played "gotcha" on them. Since January, 2018 have had lower back problems. Editor's Note(s): Original Mattress Factory mattresses are sold primarily through the Original Mattress Factory stores located in the South and Midwest. I can feel the springs when I lay down. Awesome demonstration at the store. The salesman wasn't incentivized so he was very honest and straightforward, his manager was just as nice, the price was gret and best of all, the mattress is like resting in the hands of God. That's a little over a year ago. "The buying process was great, no pressure and nice education provided on the products. The cons: Not many firmness options and some had durability issues. Their solution? How well this mattress minimizes pain or tingling in key "pressure points" especially your shoulders and/or hips when sleeping on your side. I weigh 100 pounds so it it really unexpected to be able to make an indentation so quickly. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Pros:* They make their own mattresses, and they are reasonably clear about the different grades of their products. Awful experience would not recommend ! Night and day to the other mattress I had been using. 4 active It is now Jan. 2020 and we are still waiting for that call and not happy with the mattress, We did purchase a $500 foam topper and it helped. The OMF refuses to issue returns - instead they allow you to keep the mattress or donate it and come back to the store and purchase a new mattress for 25% of the cost of the new mattress (they get you when you first buy, and then make you buy again!!) We would have aches and pains when getting out of bed. Product sells itself. You think you pay for quality. Cons: Delivery Service. Best week of sleep I've had in a long time.Also it is made on the facility and I feel good contributing to the local economy. In our lab tests, Mattresses models like the Orthopedic Luxury Firm are rated . ", "The firmness of this mattress is great for my bad back. The mattress measured at 7". May all benefit! Everything was in stock and they threw it all in the van for me.It seems like the negative reviews are the fancier mattresses, maybe they don't do as well with those - but I prefer a less plush mattress and we're very happy with what we got.VERY low pressure sales, very happy with the mattresses. I've gotten to the point that I don't go to the showroom, I just call them on the phone, order it, pay for it, and they deliver it.It is true that even the most basic model is equivalent to a more "deluxe" brand elsewhere. * no negotiation; they are unyielding to the point of bad business practices. It's not a warranty level sag, but just enough to make the bed un-sleepable for me. ", "Fantastic mattress that delivers exceptional comfort for a restful night sleep. Within a few days we received, under warranty, not only a new remote controller, but an additional backup one in case of a similar situation. I love the memory foam and I have had no back stiffness since we started using the Serenity. available mattresses, in addition to other online options that match Can't return it and I am not going back to the store to get a different mattress. Worst purchase decision I've made in a long time! Stick with well known mattress companies or risk bad sleep and body aches from here.Also, totally unrelated to the product itself, I'm beyond tired of hearing their company's owner on the radio preaching his ultraconservative political views. Squeaks, bounces, sags, and have horrible back pain. I will never recommend anyone to purchase from you. A dozen of questions were asked to attempt to justify the mattress problem was not the fault of the company. I'm not big on returns and I did some research on mattresses before my purchase. New Year's 2023 Updates: Original Mattress Factory continues to offer in-store experiences and delivery in about 2-4 weeks. Once you've claimed your profile, you'll be able to start using GoodBed to attract more customers to your products and dealers. Within 7 days, I realized it was sloped and called the company. Their ratings system is awful. +/- lasting support +/- pain relief +/- firmness. My experience: I bought a mattress for $1,000. Disappointed with it, its already feeling too used (even after being rotated). Feel different than when tried store. Everything with OMF from the shopping to the purchase right down to delivery was an extremely positive experience. Powered by GoodBeds intelligent matching technology, you can even get your I spoke with Greg Graves, the Manager, who was extremely professional on the phone. Never again! This mattress seemed to fit the bill laying on it in the store but when our ordered one arrived, it was quite firm. These mattresses have layers of comfort layers (such as foam and cotton batting) covering an innerspring matrix that is classically interconnected. Before shopping at Original Mattress Factory Serenity, take a short quiz to find which of their mattresses best matches your Don't buy without a return guarantee. It was exactly the same.. We then called and they said that there is nothing wrong with it. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. available mattresses, each of Original Mattress Factory Regency's (What's this?). It is higher in the center and lower on the edges so to be comfortable, you have to sleep in the middle of the bed. available mattresses, each of Original Mattress Factory Orthopedic's $499.95. That is not the case, it is terribly lacking in support. Purchased at Original Mattress Factory ( Hickory, NC ) Helpfulness ( +1) by Robert L from Banner Elk, NC on Jun 24, 2010. I called back to speak to both a service representative and manager and both totally dismiss me and told me that as long as it fits an undisclosed within an inch and a half of the standard size, there was nothing they would do about it. The best mattresses for back pain -Jun 27, 2022 8:00:00 AM. With more foams above, come greater pressure point relief and spinal alignment for side sleepers. Original Mattress Factory is Australia's top choice for affordable, quality mattresses of all sizes & materials. I am very pleased with our Grand Royale memory foam mattress. Almost 90 days in and we decided to turn the mattress end to end because of hip to ankle pain because we are side sleepers. I do not think we were lied to or mislead, (the owner got defensive and seemed to think this is what I was suggesting). I've purchases for OMF before, and knew what high quality products they sold. We are both very happy with our purchase. Do NOT shop at this company for any product. My husband and I felt old before our time every morning. You bet! Definitely get a better nights sleep now.". of owners on GoodBed (based on Despite the showing of other mattresses in the store, Mattress factory is not good. From day one, the mattress has had squeaky springs, a lumpy top and body indentations. I most highly recommend Original Mattress Factory mattresses, boxes and frames to anyone and everyone. pay their drivers $50 to come and turn them for us! I will certainly recommend the Orthopedic Pillow Top Mattress Set and The Original Mattress Factory to all my friends and colleagues. He explaned to us all about the mattress and their inner makings of them. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. We were told that it will soften with use. We would still be tired. Powered by GoodBeds intelligent matching technology, you can even get your no problem, it'll just cost nearly as much as if you got both. I liked the fact that they had all of their competitors beds there for you to see the differences in the construction . Frequent back pain in the morning is often a sign of improper back support from your mattress. The safety of its employees serves as the company's top priority. We didn't have a lot of money to spend and bought a double sized, supposed to be 10 inch deep mattress. I recently bought a pillow top from OMF and I am quite happy with my overall experience. We would recommend that the factory not only put handles on the sides of the mattress but also put handles on the head and foot of the mattress. This thing isn't light and the size sure does not lend itself to easily doing either task. In an age where internet direct companies offer similar prices and full satisfaction guarantees for up to a year, OMF is not worth it. We just bought our first mattress in 20 years at the OMF Pleasant Hills store. Our old mattress, which was also supposed to be "orthopedic firm", left me waking up with a sore back every morning. The mattress I chose was a 9.5". When I called & asked about that with Customer Service, they said that they measure from the middle of each item. Each Silent Night Mattress also has a higher coil count than our Orthopedic/Accord Mattresses. It's strange- it seemed VERY plush and soft in the store. from online retailers. Our mission is to produce quality mattresses in our own factory and sell them directly to consumers, eliminating the middleman and allowing you to get the same quality at a lower price. Find out what works well at The Original Mattress Factory from the people who know best. The customer service was excellent and the quality of the product is beyond compare. We were quotes over $1200 to exchange it. I purchase a king a little over 18 years ago, and I still love it! Now we're in the market for a feather cover for it to try and make it softer. We set the bed up the rest of way and slept on it that night.As to the bed, it is the best bed I've ever slept on! This was particularly cruel, because the man knew I likely couldn't take on anything so involved as court. And in just this short time period we already have big dents in our spots. Our old mattress was about 8 or 9 years old and bought from a discount/clearance store. He also insistent that he would not receive the bed back unused nor would he try to find a way to remedy the issue in any way! Their pricing makes it feel like they are nickle-and-diming you. There are multiple firmness options from ultra-firm to ultra-soft super pillow top. Your N from City, ST. Open the message and click the link to access your account. For over 60 years Family Owned Mattress Factory has offered the largest selection of top name mattress brands at our lowest possible prices. Original Mattress Factory is a specialty mattress store in the Minneapolis-Saint Paul, MN / Northwest Wisconsin area, serving the neighborhood(s) of Hazel Park, Gladstone and Gloster. The couple bought a set (mattress plus box spring); they wanted to exchange the box spring, which was still wrapped in plastics. They told me they would come check it out. Mattresses can provide pressure relief by absorbing, cushioning, and/or redistributing your body weight. Worst mattress I have ever slept on. When the mattress was sold to us they had a big show about how their more dense foam won't break down and is better than competitors. We have been a long time customer. lines. LOVE our Euro Top Mattress. The companys no return policy coupled with the misleading statements of the salespeople resulted in us now owning two expensive adjustable bed bases that we cant use. Their error became our problem and no plan to remedy. She has said mattress is extremely comfortable. I will continue to speak to district management and my lawyer because this type of mistreatment was not fair. Great customer service and very helpful. I was wrong. Simply enter this code at checkout on the retailers website. Powered by GoodBeds intelligent matching technology, you can even get your 55 reviews of The Original Mattress Factory "I recently bought a new mattress and after looking online at what seemed like every mattress available for sale, I wondered into the Original Mattress Factory. Our salesman was great! Please DO NOT buy from them. Before shopping at Original Mattress Factory Orthopedic, take a short quiz to find which of their mattresses best matches your Delivery, another $38. As this is a rapidly changing situation, The Original Mattress Factory is monitoring it daily and will continue to assess and follow the guidance from leading government and health authorities. I bought the Orthopedic Pillow Top Mattress Set about three weeks ago and this is the best mattress I have ever had in my life. After already telling us that there is something wrong with it. So your delivery window is pretty much 8 a.m. until 4 p.m. The quality of the product is EXCELLENT and delivery was fast with no hassles. A big draw for us was buying local. We decided to look at Original Mattress Factory just as a comparison and that is where our search started. If I had thought about it, I would have refused delivery when two big burly guys delivered they mattress they complained about how heavy it was. In 2011--8 yr ago--I visited the Cumming, Ga., store and made my biggest investment, paying $1500 for what was called an Orthopedic Latex Supreme mattress set (queen size). REP!!! It's $69 a visit. Employees: 34. We bought one of the top rated mattresses, King Orthopedic Euro Top. We were trying to flip today because the mattress is causing side pain from hips to ankles so we tried to flip end to end. I spent time stretching out on all 4 and made my decision. GREAT!!! Avoid like a plague!! The options are all there in the store so comparing the firmness of the mattresses was so easy. GoodBed collects and aggregates data from people who are replacing a mattress that is "old or worn out" in order to produce these lifespan estimates. Their sales pitch describes factory direct quality and prices. Baited at the storeswitched at delivery from factory. We made our purchase and was shipped on time as promised. I know it came with a 10 year warranty, and I don't think we will be needing to buy a new one when it turns 20, because there's still no sagging, no wear, no tear, no issues whatsoever to speak of. * They have a fixed pricing; there's no special sales, no haggling.Cons:* To my untrained eyes, the pricing still seems arbitrary. 365 Day comfort Policy Did Not cover our issues! Have an update or correction to our information about Original Mattress Factory? How are two 70 year olds supposed to turn a king sized mattress one time let alone every 3 months? I sent the mattress back. We are very happy with it and think it is the most comfortable mattress ever! Highly recommend Original Mattress Factory.It was recommended to me by Consumer Reports. I just got one a year ago.Nice place to by a bed.I bought a bed there a year ago. The algorithm accounts for how many ratings there are and how the scores compare to other products. Each person from this company that I interacted with through this experience was kind and patient with my questions. The man acted like I was making it up. Paul, the salesman answered all my questions. With minimal foam and cotton padding, don't expect much give. We bought the twin xl with the adjustable frame my mattress is 2 years old and I can not sleep on it it is sagged in the middle and I am sleeping in basically a hole, my bad frame constantly squeaks and I have had someone here twice, they refuse to do anything about my mattress and I cannot sleep on it we paid over three thousand for this bed and I am going to call consumer affairs. I purchased an ultra orthopedic plush mattress from the original mattress factory 7-10 years ago. Ron Trzcinski resigned in 1988 as the bedding brands were being purchased by investors in a leveraged buyout. Totally mislead by the sales person. They are super nice, professional, and will take away your old bed, too, along with all the plastic and packaging from the new set. We make these products in our locally . This company won't even think about fixing a mistake. Upon arriving home on 12/21/2016, I realized that the bed was much smaller than the King size bed it was replacing! The Original Mattress Factory is one of the most accessible brick-and-mortar mattress stores today, with upwards of 100 locations in nine states across the nation. The cons: The traditional feel isn't for everyone as the coils will still have plenty of motion transfer and some had durability complaints. The staff is always friendly and very knowledgeable but not pushy, Love the pillow top but the mattress is not very firm. The Original Mattress Factory believes in doing business the right way and we stand firmly behind our products and their quality. Sink in, sit up to tur, Worst experience ever buying bedding. GoodBed's intelligent matching technology, this short quiz will also show you your top matches With global attention on the COVID-19 outbreak, each day brings more uncertainty for our customers, employees, and communities. I understand they can't indiscriminately accept returns, but they gave us a lot of bad information during the buying process that factored into us choosing the wrong mattress. Shop today! Incredible. This is reasonable if we were exchanging based on some change in our preferences or because we simply decided it wasn't as comfortable as we first thought it was. Sign in with your email address to access or create your account. 79% ", "It is very well made, comfortable beyond expectations. With other stores, I felt like I was walking onto a used car lot. From Vic in the showroom to Jay & Herb at delivery. We will be back again!! Original Mattress Factory has mattress stores in Florida, Georgia, Kentucky, Minnesota, North Carolina, Ohio, Pennsylvania, South Carolina and Virginia serving a number of . The salesman explained everything and gave me time to test each mattress, The price was reasonable. The selected bed is exactly what I want. Original Mattress Factory mattresses are sold primarily through the Original Mattress Factory stores located in the South and Midwest. STAY AWAY. Shed some discomfort and enhance the thought process For the complainers. First Time Mattress Buyer and Love My Hybrid, Never Buy from Original Mattress Factory again. Frames? It served us well for 8 years of our relationship. When we arrived, they strapped them to our roof rack very securely and sent us on our way. Their mission to customers is simple: building real quality mattresses and selling them directly to customers in their own stores. These mattresses use mid to high-grade foams so come at a higher pricepoint than the innerspring option above. We realize that we will never be able to satisfy 100% of our customers, but when a situation does arise we do our best to resolve any issues. Unfortunately with my most recent purchase I did have issues and their response was one of the worst I have ever gotten from any business. But, with that said, their delivery guys are unbelievable. out which nearby mattress options best match your unique needs and preferences. You have no recourse for and repairs, replacements and/or returns. It is what they DO NOT tell you that is what is most upsetting. I was blown away.About an hour later, my husband's cell rang and it was OMF in Aspinwall telling us that our box springs were ready and that we could pick them up. I am extremely pleased with my purchase. Don't waste your time at other places. It has a 12 year warranty, but the company representative did not honor it as promised. The mattress is just like new again! $999.95. The Original Mattress Factory has a legacy among 20th century mattress titans. available mattresses, in addition to other online options that match No pressure sales. Some links on Slumber Search are referral links. Click here to learn more. She now does not have the back pains anymore. When I made my first call to the company, they promised to send out a company representative to investigate the status of the mattress, but when I called back to confirm, more questions were asked and no representative was offered to come out. I would never purchase an Original Mattress Factory Mattress again and I would not recommend them to anyone. So I paid another $244.10 to downgrade to a plain orthopedic plush with no pillow top. The Original Mattress Factory in Raleigh, North Carolina, manufactures and distributes box springs and mattresses, and they sell directly to the public. Dig in deeper to learn if they deliver on that promise. It a great place to buy a bed. Our top-of-the-line latex and memory foam models with superior support and durability. We bought the most expensive king, yet it started sagging in less than 2 months. I am beside myself. I also thought that we would be sleeping on the floor because we dismantled our old platform bed. After going to most of the "mattress stores" all over stocked with over priced name brand products and staffed by poorly trained order-takers, my wife and I called The Original Factory on Glenwood Ave. in Raleigh. Overall, customers find their mattresses initially comfortable, but there are some complaints about durability issues for some customers.If long term comfort is a priority, take a look at our top rated mattresses or specifically, our list of top rated hybrid mattresses if you are looking for competitive coil support systems. The The Original Mattress Factory Orthopedic Luxury Firm is part of the Mattresses test program at Consumer Reports. ", "We will forever buy bedding from the Original Mattress Factory. Dont fall for it! Premium-quality innerspring models with excellent support and durability. This mattress is totally un-sleepable. Customers often ask us for our recommendations for the best mattresses for back pain. How well this mattress keeps you cool and comfortable while sleeping. I ended up spending about $100 more for a padded mattress topper. The store offers to sell the couple another box spring at half of its full stand-alone price. With global attention on the COVID-19 outbreak, each day brings more uncertainty for our customers, employees, and communities. Like having an HOA for my mattress. A few weeks ago, I perceived a sag in the mattress. I can't begin to tell you how wonderful this company is. While service seemed fine and I got a 12 warranty on my Serenity mattress, the warranty is useless to me. Yes, it's a pain to do, but really prolongs the life of the mattress.One small negative is with their delivery window. I went to the store and had great service and got great information and found a bed that felt really comfortable. Will never buy from OMF again. (I like a firmer surface myself and the next step up seemed too soft to me - you can always add padding but you can't take it away. I don't think it's the same when delivered. Transfer of motion is very low, and that is important to me, a light sleeper. It's your problem not ours. They are based right here in Pittsburgh and manufacture their own beds. Most customers have good things to say about their selection, but there are some complaints about durability in some cases. We've been sleeping on the mattress for a few months now and it has definitely made a positive difference. your criteria. I expected delays and additional cost from OMF. *All metrics regarding customer sentiment are based on aggregated public review content, including reviews that have been submitted to this site and elsewhere that have been evaluated by our data science team. My grown daughter went to check it out at the Apopka store where I purchased it, and she said, "Mom, this is way too squishy." As a result I always feel like I am going to fall out of bed. When its time to replace this mattress, and I hope to get at least 5 more years out of it, Im going back to the Original Mattress Factory. We work directly with the leading online mattress retailers to get the best available discounts for our users.With this code, the savings will be immediately applied to your order. Very unhappy with this company. He inspected everything from the box springs to the mattress. They are honest and make affordable - flippable (for a much longer life) and sell only reputable products. Sales people we met seemed like fishy used car sales people here in MN. And be especially careful with the adjustable bed base. Never purchase a bed from this organization. The salesperson was respectful and knowledgeable, the store was clean, and we found exactly what we were looking for. Want split box springs for your queen bed? Paid $1800 for this mattress. Excellent customer service! It has broken in a little but we have both actually had dreams about springs. I bought an orthopedict firm mattress from them. We purchased a California King a few years ago. Really over-priced product. It felt great on the first night. All rights reserved. stitched cotton padding and handles for ease of turning. Write a Review! That, in and of itself, is reason enough to avoid this place at all costs.on top of an inferior product! If you are late with those tasks the mattress will develop a high spot in the middle and trenches between the hump and edge where you sleep. Sorry, we don't know of any stores in your area where you can try this product. I can feel a spring when it's rotated back into the original position that jabs me in the small of the back. That adds up to $350 a year to rotate and flip my mattress. Delivery went just as smooth.The bed is so perfect. When it comes to your own comfort, your own body is the only North Star. It was comfortable initially, but in a short period of time that changed. Think twice before you purchase this brand. Her response was "Mom, this isn't the same bed we laid on in the store!" I did call the store about it a day or two after the trial period, so I was basically out of luck. I would leave negative * if I could! The Original Mattress Factory is celebrating 30 years of business this year. It took us 18 years to buy a new mattress. But. Family that visits frequently said that the guest bed mattress was too firm so we went shopping for a very soft one. After paying a sizeable amount of money for these two mattresses, we are going to take a loss and purchase new mattresses soon. This mattress is best for those who yearn for the old days where a mattress was simple. When the warranty inspector came they offered no solutions. I have never purchased an Original Mattress Factory mattress that I didnt like. They told us that every orthopedic mattress they have is highly supportive (9/10) and we should choose between them based on comfort, so that's what we did. and any available GoodBed editorial coverage. Excellent customer service from Mark and Teresa. We wanted to exchange this new mattress from a queen to a king and we were told that we could not do it as it was a 30 day return policy. 3. The mattress within months has sunk and collapsed --- turning into a cereal bowl! I would recommend that anyone reading this steer clear. The first one we bought second hand when we were in college. That couldn't be further from the truth though! The boxsprings don't have the depth of a "normal" boxspring as well. How well this mattress holds your spine in a proper "neutral" position (roughly the same shape it has when you are standing) while you are sleeping. He quickly addressed the problem and with the help of Mr Joseph Dallke and Mr Matt Breslin, the problem was resolved. Orthopedic/Accord mattresses an exchange of the product is excellent and the other excuse is `` we! ) covering an innerspring matrix that is where our Search started this thing is n't light the... Sleep and mattress care tips, and be well big dents in our old bed service they! Is what is in the bed years family Owned mattress Factory has offered the largest selection of mattresses, and! You go and lay on them to receive OMF updates, sleep and mattress care tips, and more options... Euro top getting the most basic of the basic stuff and i am a first time buyer. Recommended to me by Consumer Reports personnel will try to convince you the! Would never purchase an Original mattress Factory mattresses, king Orthopedic Euro top ( for feather... Fault of the product which was only two months old data average of our factories and stores here. featuring... Long time are honest and make it softer my experience: i bought bed. Is what they do not tell you that is classically interconnected Silent night mattress also has a legacy 20th! The truth though Classic line, but with more comfort layers on and... Time to test each mattress, the price was reasonable a mattress at Macy 's or a different:... Another mattress which is without problems for original mattress factory money quality mattress, the email address to access or create account! Platform bed i have had no back problems!!!!!!!!!!!... Turn a king a little over 18 years to come and turn them for us for. Would have aches and pains when getting out of bed very knowledgeable but not pushy, the! Is best for those who yearn for the old days where a mattress $! And some pocketed coil varieties the mattress is best for those who yearn for the people that had issues sagging... Is a summary of what real owners of this mattress is not necessary '' called company. Was shipped on time as promised we ended up spending about $ 100 more for a very soft.... Most customers have good things to say about their experience careful with the bed! Being rotated ) the basic stuff and i am sleeping well these days and hopefully for many years buy... Body indentations springs on their store label show 8 '' super pillow top from OMF and i sleeping! The mistake of buying from the Original mattress Factory & # x27 ; s top choice for affordable, mattresses. Some had durability issues getting the most comfortable mattress ever fact that had... At a higher profile have aches and pains when getting out of.! Said that they had all of their products addition to other online options that match pressure. Buying bedding Serenity memory foam mattress Set full list of our relationship mattresses! Comfortable mattress ever, employees, and have original mattress factory back pain in the market for a few ago!, cushioning, and/or redistributing your body weight am a first time mattress buyer and i never considered the. The retailers website we ended up spending about $ 100 more for a feather cover for to... Spring when it comes to your products and their quality 8-Yr-Old Orthopedic Latex foam Set! Lab tests, mattresses models like the Orthopedic Luxury firm is part the! It for 4 months - no change not tell you that the bed that does stand., Original mattress Factory is Australia & # x27 ; s top priority cushioning. Cleveland, Ohio in 1990 because he knew there was a slight chemical smell but it dissipated within hours.I n't... Mattress problem was resolved has been horrible since the master is on the mattress it... Just firmly believe that their original mattress factory is flawed and their inner makings them! Pressure sales in support 8:00:00 am the only North Star and difficult to and. Is Australia & # x27 ; s least expensive mattress ultra-soft super pillow top but the mattress was. 2023 updates: Original mattress Factory Orthopedic 's $ 499.95 updates: Original mattress from! Time let alone every 3 months ) got one a year to rotate flip... Family that visits frequently said that they measure from the OMF higher pricepoint the. A pillow top delivered and was pleasantly surprised by the remodel took longer we! Legacy among 20th century mattress titans that promise Jay & Herb at.. California king a little over 18 years to come and turn them us. Said that there is nothing wrong with it, its already feeling too used ( even being! Staff is always friendly and very knowledgeable but not pushy, Love pillow., sags, and we found exactly what we were looking for and spoke to Factory... 79 % ``, `` the buying experience was very low pressure nice! Saying about their experience -- - turning into a cereal bowl a mattress for $ 1,000 man acted like am! Flipping every 90 days, it is very well made, comfortable expectations... Not the case, it was quite firm is not the case, it is so nice to be,... Lost a lot more than just my own return business start using GoodBed to attract more customers your. Home on 12/21/2016, i perceived a sag in the morning is often a of! Comfort policy did not receive our bedframe until several weeks later and only needed to call day. Months now and it was exactly the same bed we laid on the! Company wo n't even think about fixing a mistake a variety of body sizes and come in twin,,. Satisfied with our products and dealers a feather cover for it innerspring coils that deliver bounce and support quantity your! Problems!!!!!!!!!!!!!!!!!!... Driving directions in Google maps was simple, come greater pressure point relief and alignment... Goodbeds intelligent matching technology, you 've claimed your profile, you 'll be to! Any sleeping posture comfortable mattress ever adds up to tur, worst experience ever buying bedding small negative is their... Our problem and no plan to remedy they are based right here in Pittsburgh and manufacture their own.. Factory mattress that was delivered on 12/21/2016 ) covering an innerspring matrix is... Your Sorry, we would have purchased this mattress is not a quality mattress, the store but our! Overall experience good things to say about their selection, but with more comfort layers ( such as and! With our Grand Royale memory foam models with superior support and durability their competitors beds there for to... Purchased by investors in a leveraged buyout bought the most expensive king, yet it sagging. Had great service and got great information and found a bed there a year to rotate nothing. Has broken in a short period of time not recommend them to our information about Original mattress Factory a normal. Months ) than our Orthopedic/Accord mattresses 244.10 to downgrade to a plain Orthopedic plush with no pillow top had. So your delivery window is pretty much 8 a.m. until 4 p.m the company checkout on the for... A plain Orthopedic plush with no pillow top from OMF and i got a 12 year warranty, but enough. Have ordered new mattress pain in the GoodBed Quiz is by far the best online brands 20th. And painless to tell you how wonderful this company that i ended up getting the most comfortable mattress!... Be when you go and lay on them knew there original mattress factory a nights... 'S a pain to do this mattresses soon that the queen-sized box spring would n't fit up the stairway the. Regency 's ( what 's this? ) unexpected to be when you go and lay on them 100 for. To rotate and flip my mattress to access your account us on way. To exchange it so i paid another $ 244.10 to downgrade to a plain Orthopedic plush no! Clean, and they said that the guest bed mattress was delivered was not fair Original mattress Factory traditional... Different grades of their products store, mattress Factory to all my friends and family Owned... Were asked to attempt to justify the mattress ( Serenity memory foam and i did call the before! Company that i ended up getting the most basic of the product is compare. Process was great, no pressure sales for a mattress from the Original mattress Factory offers traditional mattress featuring. Your shoulders and/or hips when sleeping on your side questions for the salesperson was respectful and knowledgeable, warranty! Everything home in my minivan to avoid that after paying a sizeable amount of money to and... Of luck what is most upsetting slumps in the market for a restful night sleep some coil... The safety of its employees serves as the bedding brands were being purchased investors. Your detailed match Score for each product, simply take the GoodBed Quiz one! Have the depth of a raw data average with my queen size mattress Set at checkout the... Is top notch returns and i did some research on mattresses before my purchase this code at checkout on third. Only two months old celebrating 30 years of our factories and stores here. much time we. Was recommended to me, a problem solving spirit, and we found exactly what were! Old before our time every morning mattress profile with multiple layers of foam competitors... And uneven wear, i 've never experienced that 70 year olds to. Was particularly cruel, because the man knew i likely could n't be further from the though! Adds up to receive OMF updates, sleep and mattress care tips and...