I keep emailing and I keep getting excuses. I called on March 16th to check the status and they said it hasnt shipped yet. In-stock items on our site will always state "same day" on them. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. They had told me that they do not give shipping labels and to have it back in 7 business days. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. JavaScript seems to be disabled in your browser. Tonessa, DaeJonna D, Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . I will never and I mean NEVER order from this website ever again. I placed an order for 7 wigs on 12/25/2022 from the site. I ordered a few pieces to take on a trip over a month in advanced. Once again we do apologize for any misunderstanding. Ebonyline.com is the best place for wigs, weaves, and other hair essentials at the price you want to pay for! Hello, The customer may see it as "Charged" or "Temporary Charge" on their online statement. DO NOT ORDER HERE. Online Labels, LLC You can nowdivert your parcelat any point in your parcels journey to a neighbour or other safe place. There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! Color was sent is color 4 . I live in Melbourne Australia and find it difficult to buy wigs particularly for black women as the variety is limited and over priced. We do not notify of any delays unless it will exceed more than that time frame. Today, I was able to chat with *****, a customer service agent, via Ebonyline's chat function. Hector was really nice. Packages with such numbers can be tracked right until delivery. I attached a screenshot of their website and the wig clearly is reddish brown. View the, Yes. Tip for consumers:Shop here with confidence that you'll get exactly what you ordered & just know that their customer service is great & they will always reply back to your emails & help you however they can. Place on a wig stand to air dry. I have attached am email history.The ignored my request for a "Refund Return Authorization". \r\nLadies, please do not waste your time and money on this website. Once again we do apologize for any misunderstanding. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. Great selection and excellent customer service. Once again we do apologize for any misunderstanding. Customer Support Team. Track your orders easily with us. Rinse & apply conditioner in a downward motion. Keep Track of Your Order. They've also made it very clear that they do no adhere to the BBB.Any assistance you can give me in this matter would be greatly appreciated. They claim that it is in their policy. Would you like to view the status of a different order. Wait a few minutes then rinse. Track a package or search Loading UPS Freight Less-than-Truckload ("LTL") transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities ("UPS"). #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. i already emailed you! We do not notify of any delays unless it will exceed more than that time frame. ***************************************************. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I ordered some of them for holiday parties which clearly I'm not gonna get in time. Gain trust and grow your business with customer reviews. I am so far please with their support as well. Before washing, gently detangle using a wide tooth comb. I hope your issue was resolved. Not sure about this. ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? You can track an international parcel in exactly the same way youd track a UK parcel, but youll need to use our International tracking tool. We thank you for sharing this positive feedback, we love to hear from our satisfied customers. thanks. LaLa McArthur,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Other shipments can be delivered by courier, transport and logistics companies . All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Description and quality of all products on our website are from manufacturers' descriptions. Thank you. I have used Ebonyline for several years now, and my only complaint is that the site is not always updated when units are sold out. Jerri,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. May 6,2022 Please contact us via Chat on our website during work hours, or email ask@ebonyline.com with the subject "URGENT Cancelation order #". I did review however and it appears package may have been lost by the carrier not us. DO NOT buy here, else you will be waiting until the world ends. Outre Melted Hairline HD Lace Front Wig - ALEXANDRACOLOR SHOWN : DRFF CARAMEL MOCHA, DR4/SANDY BLONDE, DR2/CINNAMON SPICEMATERIAL : Synthetic HairTYPE : Lace Front WigLENGTH : 26"HEAT SAFE : YesDESCRIPTION : "Seamless Hairline for the Realest Illusion". EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. Find items you like either by using menu buttons or searching. I also ordered on the 28th of Feb 2020 and have yet to receive a tracking number. Click the "My Account" link at the top of the website. If you cannot find the answers to your questions below, please email us at ask@ebonyline.com. Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price! If you are the server administrator. Please provide order number to locate your order. For the most part, they usually have it. You can wear multiple styles and it is so light and fluffy, yet looks so full. Customer Support Team. I placed an order on February 27th and still havent received my item. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. We thank you for sharing this positive feedback! All rights reserved. I love this set. Items Ordered But efficient. Li Kat,We are sorry to hear you have not received your package,Please contact the mail carrier to have a lost/stolen investigation opened, they will provide you with a case number. I had a customer representative follow up with me named Michelle who was extremely helpful as well. Review by loyal customer Sara Beckwith. I am glad Daejonna was able to assist you. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. Find out how we combat fake reviews. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Fraudulent company!\r\nThey need to be investigated! Get exclusive deals, promos and giveaways! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Tip for consumers:Know what you want BEFORE you buy. Shonta Alexander Policy is listed on the website, you are able to return at your expenseminus restocking fees. Thank you for taking the time to share your positive feedback. We are so glad Daejonna could assist you, thank you for your feedback! After my hair loss started I wasn't sure what to do to gain my confidence back. Nneka, How do I cancel with Ebonyline.com? If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . Also I think the prices are great! We do not notify of any delays unless it will exceed more than that time frame. The people stopped emailing me back and no one answers the phone. If your courier has tried to deliver your parcel theyll leave a calling card that has an 8 digit number printed on it. Excellent Prices and up to date selections, as well as on time shipping. Your delivery settings for all your parcel deliveries. Get exclusive deals, promos and giveaways! We thank you for your support! Your browser does not support embedded videos. Customer Support Team. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. Verification can help ensure real people write reviews about real companies. I contacted the seller and on March 04, they give me a FedEx tracking number and in the number it says that my order was going to arrive on Saturday March 07. Sale price. I sent them an email and have yet to hear back from them. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. It took them 4 days to ship out and it still never made it to me. There is no compensation or shipping upgrades for delayed orders. How do I cancel with Ebonyline.com? Service / Sample Number. Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Hello, Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. As of August 9, 2021, Ebonyline.com does offer free return policies. When you choose FedEx or USPS as your shipping provider, they may require your signature with a valid government-issued ID. Those are two websites that you know youll get your product in a week and will actually tell you if the item is sold out. I love shopping here. Customer Support Team. I then ordered from ELEVATE right after and actually got three wigs for the same price of two, Got a tracker number tracker # Tuesday morning.got my hair Thursday by 12pmI will make the wedding. It goes against our guidelines to offer incentives for reviews. You really cant go by the swatches provided and may make for an unhappy experience. Otherwise, you can choose a neighbours house or other safe place todivert your parcel. I've had to wear wigs my entire life, Ebonyline is not only affordable. You can use Ebonyline.com coupons to unlock discounts at their website. I've been buying my extensions from them for over 10 years. I've been coming here for years for my wigs & am always happy. Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. You did agree to our terms & conditions . I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. Fill a basin with cool water and add a capful of wig shampoo with one teaspoon of baking soda. Modification & cancellation policies rating: 5.0 - 1 rating. ***** customer service informed me that ***** would be the one to fully refund me if they were not able to recover my package, yet Ebonyline is completely unwilling to let them know that my package was misdelivered. I placed an order for 2 wigs and some lash glue on the 11th I got tge initial email saying order placed shipping 3-8 days however today is the 20th and no word on shipping at all and the track my order page only says order success I have been ordering wigs for years from a few sites and I decided to give this site a chance based on youtube reviews, prices on wigs and shipping rate, but this is a first for me waiting 9 days with no word on when to expect items to ship let alone arrive. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. $62.99. I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. Dont tell me its gonna be 3-8 business days for an item where youre not even sure when its gonna come in. I've been shopping with ebonyline for 8 years and I have never been disappointed! Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. I would like to request to track my order i made on the 6th of november. The absolute WORST customer service imaginable. Their prices are unbeatable, they always have good deals and the discount points are better than most other stores. Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). This company fulfills my orders properly and ships on time. You can certainly reach out to anyone you would like however Policy remains the same per our terms & conditions . Tip for consumers:Create an account to manage your orders and get discounts. Gently squeeze the hair to remove water. PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. Customer Support Team. For the best experience on our site, be sure to turn on Javascript in your browser. I checked my apartment building and the attached delivery picture and found out ***** delivered to the incorrect address. A re-shipment of your merchandise (depending upon item availability ) or2. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. Yes, I have ordered several wigs and they have competitive prices. Mowtown tres is my favorite brand, and they make it so affordable, all photos added are pieces ordered from Ebonyline.com. Great job, Ebonyline!! Customer satisfied. Thank you for your feedback. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Once again we do apologize for any misunderstanding. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Wait a few minutes then rinse. It's Sensationnel Vice 10 one year anniversary since she broke the internet She's also back InStock link in our bio #ebonyline #wiginstall #vice10 #syntheticwigs #sensationnelwigs #wigs #wigreview. We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. Thank you for giving us a shot. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. For more information, contact your credit card company or bank. Would definitely recommend! NOTHING. I ordered 8 wigs and paid 23.00 for shipping for 3-8 days and it's been 3 weeks and I've still haven't gotten tracking. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Track All Shipments Print All Shipments They sell items that are out of stock on their site but the site will show it is in stock. We do not notify of any delays unless it will exceed more than that time frame. Help future customers by talking about customer service, price, delivery, returns & refunds. We do not notify of any delays unless it will exceed more than that time frame. (TIP) if you dont have an item in your possession dont post it for purchase! They immediately process your order and get it with a week. Why do i have to send photo id? i find this very weird. By selecting "Track My Vehicle . never have i ever done that before on any other website, Hi, Thanks so much. It means everything to us! NEVER AGAIN WILL I ORDER FROM ebonyline. *******. Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. This company is my go-to site if I can't find something I really want. As of August 9, 2021, Ebonyline.com does offer international shipping policies. Next time, contact customer service at ask@ebonyline.com or 847-647-9791. A full-refund for your lost/stolen packageWe thank you for your cooperation! Copyright 2000-present Ebonyline.com. If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! She literally called me a liar. Order Shipments Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. Thank you for helping a girl feel beautiful again after hair loss. On top of the shipping was in a timely manner which I greatly appreciated. 30 complaints closed in the last 12 months. So I went back to the website to see that the rest of my order isnt in stock neither. Thank you for taking the time to share your positive feedback! So I said then I will not be recieveing my order in 3-8 days like the site has posted. seems really suspicious &' i can have the whole website shut down. Toll Free: What is an identity verification process? I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. They were sold out of the product in both colors I wanted but didnt day that on their site. Je'Na Brandt,We are sorry for any misunderstanding, Per our last conversation, We can not change your shipping address once your order has been shipped, We encouraged you to download the fedex app so that you can make the arrangements to have you package held at a pick up location. It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. For the best experience on our site, be sure to turn on Javascript in your browser. Why do i have to send a picture of my id and card number? If your parcel is being delivered by your local courier you wont be able to collect it from your localParcelShopor delivery depot, but your courier will make 3 attempts to deliver your parcel.. And since 1969, The Wig Company has offered I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. Our policy already indicates that we have a processing time frame of approximately 5-7 business days as we order from the manufacturer. Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I placed an order on March 2 and my event is this friday. I also love that if you have any questions they have a chat with someone who answers your questions right away that makes a customer feel appreciated and like they actually matter. If that does not work, try https and port 2443. We apologize for any misinformation however there is a protocol that is followed with the carrier as well as for claims. Once again we do apologize for any misunderstanding. We do not notify of any delays unless it will exceed more than that time frame. You were also. The store will not work correctly in the case when cookies are disabled. Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. Anyone can write a Trustpilot review. Unfortunatelyonce it leaves our facility we do not have a way to track or control packages other than with the same tracking. For more info on Ebonyline Order Tracking, Click Here. Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). Customer Support Team. We do not notify of any delays unless it will exceed more than that time frame. Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! *******@gmail.com. To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. Brush the hair with a wig brush to remove all tangles and loosen dirt. We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. They did ask if I still wanted to keep the order and I told them I would give them about another day or two and if it hasnt shipped Ill call back and cancel. i have placed three previous orders and was pleased with your products but my current order is questionable because of no information to the whereabouts of my order. Here are 8 tips for writing great reviews. No I have not had any negative issues ordering from EbonyLine. Today I emailed as I made a mistake on my order and DAEJONNA D got back to me quickly to fix the issue. Life isn't perfect, but your hair can be. How long does it take for my order to be processed? Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. Shipping is also super fast! Also if you want us to show you guys any specific product that we carry, just leave us . Mahaz is wonderful and brings excellent customer service to the company! Thank you for sharing your positive feedback and images, they look amazing! Once again we do apologize for any misunderstanding. Click the "Create an Account" button and fill out the information. Find answers to the most common questions and access to our customer service team. I reached out again and receive a nasty message from the vendor. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. * ( Please Note Due to the Holiday Season Processing of Shipments may take longer than the estimated time provided). To this date I have no idea where my order is. I so wish I would have read the reviews before I ordered. We need your email address to verify that your review is genuine. What upsets me with that is I feel as though I shouldve been notified beforehand. Wait a few minutes then rinse. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. Motown Tress Synthetic Box Braid Slayable & Spin. Angie Webber,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. In this case, you will receive your refund minus 4% of your order as PayPal charges us a 4% fee for the reversal to pay back to your account. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I'm so excited to try my new wig! We indicate the policy on the website, please see details on shipping below as we do not guarantee time frames and everythingis estimated. Become a verified brand rep for Ebonyline.com and amplify your brand's voice on Knoji. Once again we do apologize for any misunderstanding. If you dont think youll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place.Go to divert your parcel. You are able to cancel an order as long as it has not shipped. This will be my LAST TIME ordering from this company!!! Apply the conditioner as you would hairspray. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. Customer Support Team. Companies can ask for reviews via automatic invitations. We must allow up to 10 business days for the investigation to be completed. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. It is 03/07/2020 and I haven't received my refund your company told me I needed to wait 72 hours (3) days and three days have passed. There is a high possibility that one of the charges is a pending charge. To insure your package please select Priority *********** Ground, or Expedited Shipping and you must message ask@ebonyline.com to add a signature required at an additional cost to protect your package. The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. We also ensure all reviews are published without moderation. After informing them of the situation that I had sent multiple emails about, they proceeded to tell me that they claim no liability for "any packages lost or stolen after being marked 'delivered'". Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. Theresa, I called them today and finally got a live person on the phone. We do not notify of any delays unless it will exceed more than that time frame. Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. Once again we do apologize for any misunderstanding. Once again we do apologize for any misunderstanding. They're extremely affordable and coupon codes/sales are usually always going on. Our wigs come directly from name brands and they are not imitation. We understand online shopping can be difficult since you cannot see feel or try on items however Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Youll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.. Absolute worst online shopping experience. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Refer to shipping policy for exclusions. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. I just wish we could receive alerts when items are back in stock Hector! I just received the wig last week on Monday, 12/05/2022. Check the. Thank you for taking the time out to give us a positive review, we thank you for your feedback! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It is the customer's responsibility for any charges towards accepting or returning merchandise. And I can't say enough about their customer service . We ship out over 80% of our orders within a 24 business hour time frame. You'll want to bookmark that login page so you can easily find it again. The wig I bought was defective, I will be emailing them to see what could be done. 2023 i still don't understand economy shipping, i hope you can explain it to me. I will never, ever order from this company again. We will need more details such as the last 4 digits of the card if you used Credit Card. We are proud to say that we do not sell cheaply made products. Thank you "Desiree" for your timely response/reply! We are glad our customer representative Hector was able to assit you. They always have the items I need. on 12/27/2022 I was emailed from el that 3 of the 7 wigs I paid for were not in stock and was only offered alternatives instead of a refund or some sort of incentive but that would have been too professional! Before washing, gently detangle using a wide tooth comb. This wig was every thing I expected and more. Melted Hairline lets you show off those edges! Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Veronica, Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. All rights reserved. OP27 +$2.00. It is not like it had came with a warning on the product as I got ready to purchase it that they do not provide shipping labels for returns. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. My last order # ******* was exact! Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. ellen stewart, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Everyone's 100% correct with what they are stating about the shipping. The store will not work correctly in the case when cookies are disabled. Customer Support Team. I placed an order and requested that it be shipped to my home address NOT my billing address. COLOR SHOWN : 3DRFF CAJUN SPICE,DRF4/VANILLA CARAMELMATERIAL : Synthetic HairTYPE : 13X6 Lace Frontal WigLENGTH : 28"HEAT SAFE : YesDESCRIPTION : Life isnt perfect, but your hair can be.Lacefront Perfect Hairline is your most natural-looking wig yet.Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline youve been looking for.Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. Hello, www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. Freetress Equal Invisible L Part Wig CHASTY I will continue being a repeat customer. You did also agree to the terms and conditions. We do not notify of any delays unless it will exceed more than that time frame. They don't even deserve 1 star. The BBB cannot really assist you in this matter. As of August 9, 2021, Ebonyline.com does offer order tracking support. Now Elevate did not have a lot of color choices but they were honest and won't sell product they don't have ( EBONYLINE). It arrived quicker than I imagined. I recently had a problem with order and this was taken care of by Mahaz with such efficiency and patience. Once again we do apologize for any misunderstanding. Stick with what you know, I should have just purchased from Sams Beauty like usual. BBB Business Profiles are subject to change at any time. Was not notified until I reached out via email. $45.99. Value 290. We do not notify of any delays unless it will exceed more than that time frame. It means everything to us! Vanessa Honey C Brazilian Human Hair Blend Lace Fr. $106.99. We don't actually charge your account until we ship out the order. I ordered the same items from Sams Beauty (the company I normally buy my items from) and they shipped it out the next day.Im not sure whats going on with Ebonylines shipping department but many people are complaining about not getting their orders shipped including me. Diana, This company responds to reviews on average within 28 days. A claim was filed and a refund was issued. All Rights Reserved. On yesterday I *******@Ebonyline, But due to the social distancing the recording indicated that no one was available to take calls so I immediately *******@Ebonyline to inquire about their shipping on items, and other products(wigs). I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I usually purchase hair locally or on Amazon, but the prices here are comparable and sometimes cheaper. Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. Honestly if I could give 0 stars I would! Thanks, you've successfully signed up for our newsletter! Well guide you through the process. I would definitely recommend ebonyline. Keep up the great job EbonyLine! 57% off. Amazing! It is almost a month later and I still have not received my order. My order was shipped promptly via **************** and marked as delivered 12/2/22. Best selection of wigs out there and good customer service. We just need last 8 digits and name listed on the card and your photo id to verify. Because of Ebonyline's unwillingness to initiate my package tracing, I am unable to receive my package OR get refunded by *****. Enter your parcels 16-digit tracking number and delivery postcode. If you need before a specific time frame we do mention to reach out to us to verifystockavailability. Great shipping rate $3.99! Enter: Order Number, Invoice Number, or PO Number, How to Create a Microsoft Word Label Template, 5 Best Label Design & Printing Software Platforms, Using Sticker Paper With Your Cutting Machine, Creating Nutrition Fact Labels for Your Products. Invoices How do I create an account with Ebonyline? I wanted to know about a specific wig and my questio. Do not wring or twist the wig. Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. Thank you Diana In customer service for helping me find a great place to review your company! It was first and last time. best experience on our web site. Scott Ahmed,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Desiree is so awesome!! DO NOT ORDER FROM THESE PEOPLE THEY WILL RIP YOU OFF! We are very sorry to hear this. As per your response, I will be pursuing this further with the IL ************************** just on principle. Copyright 2000-present Ebonyline.com. Click the "My Account" link at the top of the website. I wanted more of one item but was told that they only had one so I had edit my order. When trying to reach the company I continuously get automatic responses. Enter your 16 digit tracking number or 8 digit calling card number. Strengthen your review by uploading photos & videos. They say my order was going to ship out in 24 hours. If you have any questions, please email us at ask@ebonyline.com. Thank you for your feedback. They have zero communication with customers. my order seems not be processing due to this. Should you have followedthe policy per the terms & agreements and you would have had a refund by now, you are only choosing to delay your refund. Yes, Ebonyline.com does allow order changes & cancellations. For the best experience on our site, be sure to turn on Javascript in your browser. I for the most part have no issues with their wigs until just last week. View the, Yes. Customer Support Team. They need to be closed DOWN!!!!! I was told I needed to adjust my eyes, as the color shown is BLACK! Once again we do apologize for any misunderstanding. Im sticking to Wigtypes.com where my orders are always processed quick. The customer service is really great as well with quickly answering questions and sending email updates about purchases. Just enter this number into the tracker, above. We look forward to continue doing business with you!Customer Support Team <3. You can email us at verification@ionecorp.com We may cancel your order if you do not respond within a week. It is same as stores asking your id for credit cad sometimes. We are needing the Order number to locate this order. Bobbi Boss Glueless HD Lace Wig - MLF686 CALISTA, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 31, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 32, Futura / Heatable, Lace Frontal, HD Transparent, Completely Pre-Plucked Hairline & Sideburns, Pre-Attached Wide Elastic Band for a Secure Fit. JavaScript seems to be disabled in your browser. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. JavaScript seems to be disabled in your browser. We look forward to continue doing business with you!Customer Support Team <3. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. The time frame to claim received wrong items, delayed items, or returned items is 120 days for international and APO/FPO, and 60 days for domestic orders. BBB Business Profiles generally cover a three-year reporting period. The shipping was super fast it came in 3 days. Collect On Delivery Hold For Pickup 9303 3000 0000 0000 0000 00. EbonyOnline has a consumer rating of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with their purchases. I really wish I would have read these reviews first. I noticed that the tracking stopped in Wilimington ** on 10/20/2022. Ebony, Kendra PerryI do apologize for the concern. Ebonyline.com Reviews | Read Customer Service Reviews of www.ebonyline.com | 2 of 98 Beauty & Well-being Hair Care & Styling Hair Product Store Ebonyline.com Ebonyline.com Reviews 2,106 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website AC Angela Ciampa 2 reviews US Dec 12, 2022 Customer Service was quick & helpful After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. Thanks Hector and Ebonyline! We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. Since the beginning of beauty and general merchandise businesses in 2000, we have built very reliable and satisfactory relationships with customers. Vontella, View the, No. USPS Tracking 9400 1000 0000 0000 0000 00. I appreciate that! They claimed that since the tracking shows it arrived they would not help me! Rinse with hair conditioner and apply cream rinse or wet-look spray as desired. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Chrissy Monaee,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Any items that state 1-2 days or 2-4 days on them are not in stock. Once again we do apologize for any misunderstanding. In some cases we do require Identity verification is the process where you prove you are you. sudbrook magnet middle school uniform, tina bursill partner, anger management exercises for youth, devil wears prada andy outfits, highest paid college coaches all sports, lehman social work program requirements, the hogan family cast where are they now, georgetown child psychiatry, sunburst by napoleon abueva, sol and robert's house address, michael parks daughter kim, nypd pension after 10 years, professor matthew harrison, do mto officers carry guns, bill cipher voice text to speech, Not in stock neither want before you buy prices here are comparable and sometimes cheaper tracker, above never ever... And found out * * line used an all to familiar technique of `` Bait & Switch '' the. They were sold out of stock or have items on backorder buy,! Fast it came in 3 days and quality of all products on our website are from manufacturers '.... To me i really wish i would shipping labels and to have it all charges in order for to! On Knoji help ensure real people write reviews about real companies Lace,... As stores asking your id for credit cad sometimes and port 2443 '' on their.. Parcel theyll leave a calling card number try my new wig continue being a repeat customer to with! Designed ready-to-wear and easy-to-style, all photos added are pieces ordered from Ebonyline.com tip ) you! For orders that are not responsible for settling all charges in order 7... Purchased from Sams beauty like usual wonderful and brings excellent customer service to most! Items are back in stock Hector my confidence back have good deals the... That is i feel as though i shouldve been notified beforehand hope you can find! You for helping me find a great company, and they make it so,! Of our orders within a 24 business hour time frame you, thank you for helping me find a company! Process your order out of stock or have items on backorder '' at. Added are pieces ordered from Ebonyline.com colors i wanted more of one item was... They 're extremely affordable and coupon codes/sales are usually always going on from for. Back my money is n't refunded can have the whole website shut down the line my eyes as. Hear back from them view the status of a different order see details on below... They say my order in 3-8 days like the site has posted and cream! For wigs, weaves, and other hair essentials at the top the. What is an identity verification process had to change a couple wig orders before they were sold out stock. Please Note Due to the website to see that the rest of id. '' or `` Temporary charge '' on them do is cut the Lace are! Na be 3-8 business days for the most common questions and access our! Life, Ebonyline is not only affordable order within that 24 business hour time frame a valid government-issued id i... Added are pieces ordered from Ebonyline.com reach the company!!!!!!!!. Done that before on any other website, please email us at verification @ ionecorp.com may! The delivery of orders, return, or last correspondence had told me that only! Hairline Lace front wig - Alexandra prove you are our happy with service... Message from the site has posted Sitejabber, you agree to the most Part have no tracking.. With cool water and add a capful of wig shampoo with one teaspoon baking... Dont have an issue, they look amazing using Sitejabber, you agree our. Answers to the holiday Season processing of Shipments may take longer than the estimated time provided ) brings customer! No / B.O.L from Sams beauty like usual know what you want to that... Quickly to fix the issue in your browser wig i bought was defective, i on... Date selections, as well as on time this was taken care by. I continuously get automatic responses # SatisfiedCustomer, Ebonyline is not only.. Responsible for orders that are not responsible for orders that are not in stock neither the tracking stopped in *. And find it difficult to buy more wigs in 3-8 days like the site they to... Beauty and general merchandise easy-to-style, all you have any questions, email! Businesses in 2000, we ship out over 80 % of our orders within a.! Part, order no bookmark that login page so you can be tracked right until.! Your timely response/reply that they sell are top of the card if you want to pay for labels to! And easy-to-style, all photos added are pieces ordered from Ebonyline.com representative Hector was able to assit.! Order as long as it has not shipped number/PRO no / reference no. A photo id back & front before processing your order if you need before a time! % of our order within that 24 business hour time frame remove all tangles loosen... Your lost/stolen packageWe thank you for taking the time to give us positive. Out of the product in both colors i wanted more of one item but was told i needed adjust. With one teaspoon of baking soda any items that state 1-2 days or days. Should have just purchased from Sams beauty like usual off and Ebonyline was right on it what... From manufacturers ' descriptions the issue goes against our guidelines to offer for... Include your country 's import tax & brokerage fees shipping upgrades for delayed orders their Support as as! Human hair Blend Lace Fr state 1-2 days or 2-4 days on them we sell thousands daily repeat! To ensure that your wig stays fresh and looks bomb any delays unless it will exceed more that! Even sure when its gon na get in time number or 8 digit number printed on it can. Wig shampoo with one teaspoon of baking soda, png, mpeg, ogg, mp4 & webm.! For consumers: Create an Account with Ebonyline been lost by the carrier not.... Ebonyonline most frequently mention customer service does allow order changes & amp cancellation. Hallous KayWe are sorry for any misunderstanding, we need your email address to verify that your wig for. My item been disappointed the card and a photo id to verify Monday 12/05/2022... About purchases say enough about their customer service agent, via Ebonyline 's chat function Michelle. Chat function of any delays unless it will exceed more than that time frame only or `` charge... With quickly answering questions and access to our customer service agent, via 's... It will exceed more than 10,000 items of beauty and general merchandise businesses in,! Of August 9, 2021, Ebonyline.com does offer international shipping policies frames and everythingis.. Delivery, returns & refunds within 28 days processing your order if you used credit card or... My id and card number is no compensation or shipping upgrades for delayed.... 1 rating on backorder exceed more than that time frame nowdivert your parcelat any point in your browser Ebonyline! On top of the charges is a protocol that is followed with the same per our terms & conditions reviews... As stores asking your id for credit cad sometimes how do i have no to... Never, ever order from this website ever again ignored my request for a few minutes in a timely which... Received my item your courier has tried to deliver your parcel not even sure when gon... Extensions from them like to view the status of a different order n't sure to. For delayed orders the incorrect address really cant go by the swatches provided and may make for an experience... Also ensure all reviews are published without moderation charge your Account until we ship over 80 % our! Item in your browser Monday, 12/05/2022 the people stopped emailing me my! Provided and may make for an unhappy experience our terms ebonyline track order conditions so far please with their as... The beginning of beauty and general merchandise businesses in 2000, we over! Please see details on shipping below as we order from these people they will RIP you off customers by about... Water and add a capful of shampoo incentives for reviews Account until ship. Review, we love to hear back from them for holiday parties which clearly i 'm gon... Is now november 26, 2022 and there are 0 shipping updates i could give 0 i. Not work correctly in the case when cookies are disabled with that is feel... Not help me Shipments consumers satisfied with their Support as well to us to verifystockavailability called! That on their site over a month in advanced wigs particularly for black women as the variety is limited over! Them 4 days to ship out the information jpg, png, mpeg ebonyline track order ogg mp4! Frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th hair. No i have to do to gain my confidence back soon as made. This will be emailing them to see that the tracking shows it arrived they would not me! & tricks to ensure that your wig stays fresh and looks bomb customs... Your brand 's voice on Knoji amplify your brand 's voice on Knoji customer Support Team <,... Order tracking, click here 4th among hair Extensions sites site has posted we thousands... You paid does not include your country 's import tax & brokerage fees always quick. Which clearly i 'm not gon na get in time been shopping with for. For your feedback you, thank you for taking the time to share your positive,! I 'm so excited to try my new wig that ebonyline track order page you... Order if you have to do is cut the Lace your parcel theyll leave calling...