The first thing youll need to do is remove the broken wheel from the suitcase. Consumers are increasingly turning to extended warranty options due to the rising cost of replacing products. When selecting warranty service, you are generally encouraged to submit a receipt, though this is not always required. Click the Submit button to complete the registration process. Mexico: (01800) 904 89 00 Please register your product and provide your purchase receipt in order for this warranty to be valid. Review your luggages warranty to see if the damage is covered. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. ext 237 (French Calls) In some cases, you will be required to sign a warranty agreement with the manufacturer. At Samsonite, vigorous measures are put in place to ensure all products are tested to the maximum to guarantee optimal quality and performance. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. The materials that are used in Samsonite suitcases are very strong and durable, and the construction is very solid. You should consider all the key factors before making a decision. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in WebRegister - MY SAMSONITE Create a new account Email Confirm email Password (minimum 6 characters) Confirm password First name * Last name * Country Sign up to our newsletter to be the first to know about special online offers and exclusive product launches. If you want to know what the warranty on your Samsonite suitcase is, you should know it. WebOur warranty is Global and Customers may have their item repaired or replaced in any country with a Samsonite Service Center. WebUsually you can do this at the service counter in the baggage claim area. | If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. Canada: 1-800-265-4933 Improper or incorrectly performed maintenance or repairs void this warranty. Once you have the SKU number, you can use it to search for the product on the Samsonite website or on a retailers website. Be sure to read and follow the instructions carefully to make sure that your claim is processed quickly and without any issues. 20% Off Best Sellers, Shop Now. The warranty covers any defects in materials or workmanship. To the extent permitted by applicable law, any implied warranties are hereby excluded. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. WebWarranty Details If you purchased iFLY luggage or X Series by iFLY luggage, and submitted a valid registration or have a valid receipt, your luggage is covered by iFLY's Honest Warranty for 20 years or a lifetime, respectively. To locate the nearest Repair Centre, please click here. City *. Mexico: (01800) 904 89 00. The duration of the warranty is stated on There are additional conditions explained in the warranty booklet for Samsonite products. The Samsonite repair center makes the final determination as to whether your luggages damage is covered by the warranty. Copyright 2023 Samsonite IP Holdings S.r.l. In addition, the warranty does not cover damage incurred during the warranty period, as well as normal wear and tear, or repairs after the warranty period has expired. Generally speaking, however, Samsonite luggage is built to last and should give you many years of use if you take care of it properly. For warranty service at a Service Center, you will need the original receipt of purchase. Mexico: 01800) 904 89 00, Britto by Heys 21" Transparent Carry-On - "A New Day", Disney Mickey Mouse Classic Hardside 20" Spinner, Hartmann Ratio Classic Deluxe 2 Global Carry-On Spinner, Mancini Buffalo Leather 15.6" Laptop Backpack. Samsonite offers a limited warranty on all of their products, so it is important to take advantage of this coverage in case you need to make a claim in the future. such repair or replacement will be at Samsonites expense, including any costs required to return the The customer service team is knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently. If the luggage is made of fabric, you can patch or sew it up using a needle and thread. If the zipper is broken, you can replace it with a new one. Depending on the type of Samsonite you have, the product ID is located either under the fabric of the suitcase, inside the pockets or on the inside lining. Samsonite will then return your luggage to the repair center, where you can pick it up once the repairs are complete. While it can be frustrating, its actually not that difficult to fix. 2023 Parkland Design & Manufacturing Inc. All Rights Reserved, Where Are Tumi Bags Made? An error occurred in your subscription. Many products, for example, have limited warranty coverage for up to a year after purchase. United States: 1-800-262-8282 If any of these components fail due to a manufacturing defect, Samsonite will repair or replace the product with an identical or similar item at no cost. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282 Samsonite suitcases are definitely very durable, and they will last for many years if they are properly cared for. Registration will provide you with access to their customer service team and allow you to be eligible for additional product offers or discounts. ext 237 (French Calls) If you want to use your Away warranty, you must return the Battery to Away and provide Away with proof of the original purchase date. The warranty provided herein is limited to the value of the Product. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Damage to the carrier, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period are all examples of issues covered under our warranty. Register. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. Other damage not covered under the warranty includes that caused by transportation of unusual items, accidents, solvents or acids, as well as exposure to extreme temperature or water. This means that Tumi will cover all repair costs, including shipping, even if The companys products are covered by a 10-year global warranty, and they also provide an additional 10-yearrecycling or repurpose warranty. If no repair center is close to your location, you can ship the luggage to an authorized repair center for assessment and repair. The Samsonite repair center makes the final determination as to whether your luggages damage is covered by the warranty. For warranty service at a Service Centre, you will need the duly completed warranty certificate or In the event that a problem arises due to manufacturing or material defect, we will repair the item or replace it, free of charge, if it cannot be repaired. For more information, visit the Samonite Chat, which is open from 9:00 a.m. to 4:00 p.m. on Monday through Friday. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. The label should have your Samsonite model number printed on it. Order online suitcases, travel bags, backpacks and laptop bags. But we will always be happy to provide efficient and quality repair service for products covered under warranty as well as out of warranty repairs at a reasonable cost. Make certain that the warranty certificate and product tags are kept in a safe location. Most people dont know how to find their Samsonite model number. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. ET Monday through Friday, or visit our website at www.smiennaiteservice.com. of amount of the new product or if similar product is not available. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. Manufacturing specifications are subject to change without notice. Manufacturing specifications are subject to change without notice. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. See Privacy Policy Heres a quick and easy way to do it: Luggage is often subject to wear and tear, especially if it is frequently used for travel. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. Refer to the Warranty information included in your case to determine the length of time your warranty is valid. This is a question that many people ask when they are looking for a new suitcase. WebLuggage Samsonite Luggage Honors Warranty Best Luggage Ever If you enjoy travel, having quality luggage like Samsonite http://amzn.to/2bvjwPz is a must. Incidental and consequential damages are expressly disclaimed. You may then need to provide proof of purchase and detailed information about the product to receive a replacement or refund. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. This warranty is global and you may have your Product repaired at any Service Center in the world. *Canadian Tourister products can only be serviced in Canada. The Service Centre will determine whether or Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. If you are looking for information on Samsonite luggage and whether or not it has a lifetime warranty, then you have come to the right place. WebOur Guarantee. comparable Samsonite product. Street *. See the visuals to see where the code is located. Copyright 2023 Samsonite IP Holdings S.r.l. The quality of the products produced by Samsonite is high, as is its dependability. Check the small print of your luggage warranty, as it is a lot like insurance. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order So, if you want a warranty that will protect your investments and make you environmentally conscious, consider this 10-yearrecycling or repurposing service. Limited Global Warranty Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. The cost of shipping will not be deducted from your refund of the battery. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. In some cases, you may need to contact the manufacturer directly to make a claim. A company that provides a 10-yearrecycling or repurposing service option is one such company. Check the Samsonite website to find an authorized repair center or call 800-262-8282, as of October 2014, to find one in your area. Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. If you decide to have your luggage repaired, the repair center will send it off to Samsonite for repairs. Manufacturing specifications are subject to change without notice. With authorized repair centers, customers can rest assured that their Samsonite product will be fixed properly and quickly. Our warranty is Global and Customers may have their item repaired or replaced in any country with a Samsonite Service Center. State. To contact them, dial a number, send an email, or visit their website. They also have a variety of helpful resources available on their website, such as FAQs, a troubleshooting guide, and product information. WebLast Name *. It is critical to consider a few factors when claiming a luggage warranty. In this article, we will discuss the process of claiming a Samsonite warranty and provide some tips for a successful experience. Because the covers are usually the same, weve compiled a list of some of the best-known luggage brands in comparison to one another. Standard shipping takes 2-6 business days, Expedited shipping takes 2 business days or Priority shipping takes 1 business day, depending on the method chosen by the customer. You are responsible for all costs of getting the Product to any such Service Centre including, but not ext 237 (French Calls) To do this, simply unscrew the wheel from the axle. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Are you sure you want to remove the following product from the cart? Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). When it comes to your Samsonite bag, you can rest assured that it is covered by a manufacturers warranty that covers manufacturing defects in materials and workmanship. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. This means that if something goes wrong with your Samsonite product, you can get it fixed for free. Registering your Samsonite product with the official Samsonite website is the best way to ensure that your product is covered under their warranty. With excellent customer service, Samsonite is committed to providing their customers with the best service possible. If your Product is damaged in transit, submit a claim to the transit company at the place of arrival, if possible, before clearing customs. Samsonite uses only the best courier services and guarantees the safe delivery of all your online orders. Once youve found a replacement wheel, simply screw it onto the axle and youre all set. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. If you have a Samsonite luggage warranty, you can contact their customer service department for assistance. You will need to provide your name, address, and email address. the warranty applies, you will be notified as to whether the Product will be repaired or replaced. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. Before claiming your luggage warranty, keep a warranty certificate, product tags, and proof of purchase on hand. You will need to While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, Shopping at Samsonite is risk-free. Consequently, if a problem occurs with your Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. authorities. Component parts, particularly moving parts such as wheels, zippers and handles, will show wear and tear with use over time. , , SSL- . reserved. With impressive warranty coverage, you can be confident that your purchase is well worth it, and you will be able to rest easy knowing that your purchase was well taken care of. If you have a warranty claim, you must bring the product to a certified dealer. warranty repairs. , : , 196006, -, , 22, 2, . Customers who lose their product while in transit are required to contact Samsonite via email at [emailprotected] within 24 hours. Samsonite luggage is built to last with a rugged construction and high-quality materials. To locate a Service Center anywhere in the world,visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. The company you are travelling with could be liable for the damage and may provide you with a repair, replacement or reimbursement. Samsonite is well-known for its high-quality, long-lasting suitcases. The warranty provided herein is limited to the value of the Product. If you choose to contact Samsonite directly, you can do so by phone or email. The Samsonite Warranty Registration process is a way for Samsonite to keep track of its customers product purchases and to provide them with warranty coverage information. Previous. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. The subscription may be disabled. In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. Any such damages are not covered by Samsonite's warranty, but we can provide you with the necessary documents or repair if needed. High Sierra products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use. The warranty provided herein is limited to the value of the Product. To the extent permitted by applicable law, any implied warranties are hereby excluded. Samsonite customer service is renowned for its excellent support. Samsonite guarantees worldwide commercial warranty servicesto ensure your Samsonite luggage can always stay by your side. If you no longer have your warranty information, please contact questions_canada@samsonite.com with pictures of your product. Samsonite products are made from the premium materials and have been tested using stringent manufacturing standards. Furthermore, the company provides an additional 10-yearrecycling or repurposing service, which will be valid for a further 10-year period than the existing 10-year warranty period. Manufacturing specifications are subject to change without notice. All products sold by Samsonite are covered by a manufacturers warranty, regardless of country of purchase. To find a specific Samsonite product, you will need the products SKU number. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Refer to the warranty information included with your product to determine the length of time your warranty is valid. Copyright 2023 Samsonite IP Holdings S.AR.L. Consequently, if a problem occurs with this Save up to 30% on Weekly Deals Shop Now, FREE SHIPPING on Orders $99+ see details. Damage that is caused by normal wear and tear, abuse, neglect, or accidental exposure is not covered by the warranty. If your Product is damaged in transit, submit a claim to the transit company at the place of arrival, if possible, before clearing customs. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Additionally, the centers provide warranty services and have the expertise to properly diagnose and repair any issues that may arise. You can check the warranty period on your product using the online warranty period tool at Samsonite. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travellers. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. Moreover, Tumi no longer offers a lifetime warranty for their products. Inspect your Product immediately after handling by anyone other than you. WebWe recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. When you purchase a Samsonite product, fill out the warranty registration form with all the required information, including your full name, address, and product type. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. WebLuggage equipped with TSA locks is required for all customers travelling to the US, as using TSA locks allows your luggage to be unlocked and inspected by security authorities Furthermore, some manufacturers require you to register your warranty with them. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Our warranty is intended to give you specific legal rights. While manufacturing defects are covered by warranty, damage caused due to normal wear and tear, or damage caused in transit by airlines, is not covered. An error occurred in your subscription. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Now that you know how to register your Samsonite luggage for the warranty, you can rest assured that your purchase is protected in case of any damage or problems. The Service Center will determine whether or not the problem is covered by Samsonites warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. If the luggage has a hole in it, you can patch it up with a piece of fabric or tape. WebSamsonite Warranty. Postal Code (Please use your local format) *. Before you begin using your Away warranty, carefully read the terms and conditions. original receipt of purchase. This warranty does not cover damage to the cars cosmetic surface, accidents, theft, or normal wear and tear. Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. * See Copyright 2022 Samsonite. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. If youre replacing the wheel, youll need to find a replacement that fits the axle of your suitcase. Samsonite is a leading luggage brand that offers a wide variety of high-quality products. If you no longer have the warranty card or there is no QR-code label, the product ID can also be found on the inside of your suitcase/bag. Phone number (required for parcel deliveries) *. You can either contact Samsonite directly or take your luggage to an authorized repair center. United States: 1-800-262-8282 Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Once youve determined whether you need to repair or replace the wheel, its time to get to work. You will also need to provide the date of purchase and the retailer where you made the purchase. You can call 1-800-265-4933 from 9 a.m. to 4 p.m. It is beneficial to both the environment and the consumers. "Parkland" will provide you everything you need to know about bags and backpacks. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such Incidental and consequential damages are expressly disclaimed. Damage incurred by the carrier during transportation, misuse or neglect, normal wear and tear, or any other method not covered by warranty will be covered under this warranty. Visit our corporate site for more information. The warranty does not cover any damage that is caused by misuse, abuse, or neglect of the luggage. Theres no doubt about it: all Samsonite suitcases come with a full warranty. Does tumi luggage have a lifetime warranty? Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. This warranty does not apply to damage done by airlines or gorillas. If the damage to your luggage is not covered by the warranty, you can have it repaired at an authorized Samsonite luggage repair center or elsewhere. Maximizing Your Travel Experience With The Tumi Alpha 3, Finding A Great Deal On A Tumi Bag: Tips For Saving Money On Luxury Accessories. 10 year limited warranty: Samsonite products are rigorously tested to If you find your luggage to be damaged after a flight, you should claim the damage with the airline upon arrival. To ensure that future reference is provided, we recommend that you register your product and upload your purchase receipt to our Product Registration page. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Go to the Samsonite website and create an account. If the handle is broken, you can replace it with a new one or sew it back on. WebOur Guarantee. If you no longer have your Warranty information, please contact questions_canada@samsonite.com with pictures of your product. A luggage warranty covers workmanship and materials defects in case of damage. *Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. Are you sure you want to remove the following product from the cart? The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. Mexico: (01800) 904 89 00. Refer to the Warranty information included in your case to determine the length of time WebKeep in mind which airlines you mostly fly with and check their hand luggage size rules below (length x width x depth). Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. Canada: 1-866-821-4515 Before we offer any 2022 Samsonite IP Generally, you will need to register your warranty with the manufacturer, either online or by mail. There is no more additional stock of this item, Celebrating 110 years of traveling. Exploring The Cost Of Samsonite Luggage In South Korea, Charge Your Samsung Phone Conveniently And Reliably With The Samsonite Smart Nag, Cleaning And Maintaining Your Samsonite Magic Pillow: How To Keep It Fresh And Clean, Authenticating Your Tumi Bag: The Signs To Look Out For, How To Find Your Tumi Tracer Number: The Essential Guide For Frequent Flyers And Owners Of Expensive Goods. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. The repair center will assess the damage and give you an estimate for the repairs. Additionally, Samsonite offers a warranty on their products and provides helpful advice for repairs and replacements. TravelPander.Com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The warranty provided herein is limited to the value of the Product. WebGeneral Warranty Info. . If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Finally, keep a copy of your purchase receipt with you at all times. A luggage warranty is never intended to cover the cost of lost or stolen luggage. How Many Oxygen Absorbers For 1 Gallon Mylar Bag? If the wheels are broken, you can replace them with new ones. Furthermore, by extending the warranty, you are not only ensuring that you get the most out of your purchase, but you are also lowering the amount of waste produced as products are recycled or reused. All rights reserved. Remember me? WebWarranty Information For: Samsonite, American Tourister, Canadian Tourister & Lipault. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. An additional, Samsonite is a popular brand that offers a 10-year, limited warranty. Your bags product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. See the visuals to see where the code is located. Enter the product ID without spaces and press the check box. Consequently, if a problem occurs with this Samsonite product (the "Product') and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. If youre like most people, youve probably had to deal with a broken suitcase wheel at some point. limited to, the cost of packaging, shipping and applicable taxes. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. All Samsonite products come with a warranty to cover any manufacturing defects, and you can trust that if anything does happen to your bag, you can get it repaired or replaced for free. Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. Even if the warranty is not guaranteed, you can be confident that it will be worth it. Shop online at Samsonite.com. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. If you have any questions about your products warranty, please contact the company. Pay for repairs if necessary. This warranty is global and you may have your Product repaired at any Service Center in the world. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. The centers offer a wide range of services, such as wheel replacement, zipper repair, handle repair, fabric repair, and more. Find your local Samsonite store and favorite bag. You can rest assured that if you purchase a Samsonite suitcase, it will be covered for a limited period of time by a Global Warranty. If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. If you are looking to check your warranty, you can do so by going to their website and searching for the product you purchased. In this article, we will provide you with all the information you need to know about Samsonite luggage and its warranty. However, it does offer a warranty that covers manufacturing defects for five years from the date of purchase. This attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. Normally, you must show proof of purchase, such as a store receipt, in order to claim luggage repair under warranty. solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Canada: 1-800-265-4933 Repairing luggage can be a simple or complex task, depending on the type of damage. This warranty is global and you may have your Product repaired at any Service Center in the world. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. With a little bit of effort, you can easily fix a broken suitcase wheel. We guarantee your satisfaction by offering free returns. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. Please do not send your Product directly to Samsonite, as this will only delay the repair. You can call their customer service number at 1-800-262-8282, Monday-Friday from 8:00am-5:00pm EST. Your browser's Javascript functionality is turned off. Canada: 1-800-265-4933 If you need to contact Samsonite for any reason, there are a few different ways you can do so. But as with any other products, it is not indestructible. WebSamsonite - Durable & Innovative Luggage, Business Cases, Backpacks & Travel Accessories | Shop.Samsonite.com Previous Free Shipping Over $150 see details 20% Off Additionally, the warranty does not cover normal wear and tear, accidental damage, or damage caused by misuse. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your Improper or incorrectly performed maintenance or repairs void this warranty. If your Samsonite luggage is in need of repair, there are a few options available to you. Enter the required information about your Samsonite suitcase, including the model number and serial number. Samsonite will then determine if your luggage is covered by the warranty and if so, will provide you with instructions on how to proceed with the claim. arrival, if possible, before clearing customs. N461919. When you request warranty service, you are typically asked to submit a receipt, though this is not always required. Customers are able to quickly and easily contact the company by phone, email, or live chat. Improper or incorrectly performed maintenance or repairs void this warranty. Inspect your Product immediately after handling by anyone other than you. . The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. The warranty provided for herein applies only to the first purchaser or This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. All rights reserved. Once you have created an account, log in and click on the Register a Product link. to or freight costs associated will be at the cost of the owner. This warranty is global and you may have your Product repaired at any Service Center in the world. All rights Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of If you have recently purchased a Samsonite product and are concerned about its warranty, you may be wondering how to go about claiming it. REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. Product and/or in the list of Product features on our website. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. Your Samsonite suitcase will come with a 10-year global warranty, which means you can be confident that it will be in good working order for the duration of that warranty. gift recipient of the Product. Lets dig into it and see what we can uncover. With Samsonites lifetime warranty, you can rest assured that your suitcase or bag will last for years to come, no matter what kind of wear and tear it gets. Moreover, Samsonite is a company that makes durable and stylish suitcases at an affordable price. If When you seek warranty service, you are free to submit a receipt; however, it is not usually necessary. Samsonite suitcases and bags are known for their durability and quality, and their lifetime warranty is a testament to their commitment to providing the best products to their customers. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for Inspect your Product immediately after handling by anyone other than you. Here are some tips on how to repair luggage: The Samsonite warranty lasts for three years from the date of purchase. Free returns. Comparing Samsonite And Delsey: Which Is The Better Luggage Brand? This number can usually be found on the products tag or label. The warranty registration ensures that your Samsonite product is covered for up to five years from the date of purchase for any defects in materials or workmanship. WebImprove your Samsonite experience by registering your product. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. The Service Center will determine whether or not the problem is covered by Samsonites warranty. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. All conditions, including manufacturing defects and accidents caused by abuse or misuse, are covered by the warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Our warranty is intended to give you specific legal rights. Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. With this quick guide, youll be back on the road in no time. This includes defects such as stitching, hardware, zippers, and other materials. To register your product and post your purchase receipt to a future reference, go to their product registration page. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. This warranty does not cover normal wear and tear, accidental damage, loss, or theft. If you have purchased luggage with a warranty, you can claim its benefits by following the instructions provided in the warranty document. However, if the wheel is severely damaged, youll need to replace it. WebPostal Code (Please use your local format) * City *. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. Depending on the manufacturer and the specific product, there may be additional steps required to make a warranty claim. Go to the Samsonite website and create an account. Save my name, email, and website in this browser for the next time I comment. The warranty provided herein is limited to the value of the Product. Products made by Samsonite are covered by a limited 10-year Global Warranty that covers manufacturing defects in workmanship and materials. This is usually located on the bottom of the suitcase. I created this website to provide people with information about the different types of bags and backpacks available on the market, as well as to offer my own personal recommendations. Any Free Shipping Over $150 see details. Improper or incorrectly performed maintenance or repairs void this warranty. Be sure to save a copy of the registration form for your records. If you need to make a warranty claim, contact Samsonites customer service team for help. You can save money and reduce waste by purchasing it. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. 2023 - Samsonite | Samsonite offers both softshell and hardshell suitcases in a variety of sizes, styles, and colors. If you have the original receipt or the original product box, you can also call the Samsonite customer service line to get more detailed information about your warranty. United States: 1-800-262-8282 This attention to quality and performance is why Samsonite is Worldproof and has been for over 100 years. If your Samsonite luggage is covered by a warranty, you can file a claim by contacting the Samsonite customer service department. If you cant find a label, try looking for a metal plate with your Samsonite model number engraved on it. Personalise your bag with laser engraving to make it truly unique. Most products come with a five-year warranty, with the first year being worry free. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. If you have recently purchased a Samsonite suitcase, you may be wondering how to go about registering your purchase for the warranty. The Samsonite luggage warranty covers any manufacturing defects in your Samsonite luggage for the lifetime of the product. This includes defects in materials and workmanship, as well as any damage that may occur during normal use of the luggage. Away Suitcase Products are backed by a 10-year warranty and are available in a variety of sizes. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. A limited warranty on a worldwide basis for the entire ten year period. You will need to provide your contact information, the date of purchase, and a description of the problem. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. Purchasing a warranty card is a great way to confirm your warranty and obtain the information required. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. - ! If you are covered, we recommend that you register your product and upload your purchase receipt to our Product Registration page for future reference. WebSamsonite Stores Near Me | Find Luggage Store | Samsonite. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. However, customer will be responsible for sending the bag to any of the retail stores authorized to accept items for repair as indicated below. Quality Assurance repaired or replacement product to you. As an Amazon Associate, I Earn From Qualifying Purchases, About Us Privacy Policy DisclaimerContact Us. Samsonite has a number of options per airline so youre sure to find something which suits you. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. Inspect your Product immediately after handling by anyone other than you. The customer service team can answer any of your questions related to the warranty and how to use it, as well as how to file a claim if needed. Look for a label on the inside of your suitcase. To get Samsonite luggage repaired, first determine whether the damage is covered under Samsonites warranty. This program is intended to cover any manufacturing defect that occurs in the manufacturing process. Reliable Quality And Durability: Samsonites 10-year Warranty. When you purchase a Samsonite product, This warranty is intended to give you specific legal rights. Manufacturing specifications are subject to change without notice. In conclusion, although Samsonite luggage does not have a lifetime warranty, it does have a very good warranty. Forgot your password? Samsonite, American Tourister, Canadian Tourister & Lipault. You can find Samsonite products at many retailers, both online and offline. House Nr *. United States English (US) Canada English (CA)Franais (CA) Register Your Samsonite Product For prioritized warranty service. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your information First Name Last Name Email Address PhoneOptional Street Address Apt / SteOptional Zip Code City State WebShop Neverending Tote 15.6' Deep Black in the official Samsonite online store. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order If it is, return the luggage to Samsonite for repair. There are a lot of factors that go into determining how durable a suitcase is, and Samsonite is a brand that is known for making high-quality products. Enter the product ID without spaces and press the check box. This warranty covers defects in materials and workmanship in Samsonite products. WebFor warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. To the extent permitted by applicable law, any implied warranties are hereby excluded. In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. If the wheel is simply cracked, you may be able to glue it back together. The warranty covers manufacturers defects for three years from the date of purchase. If you still cant find your Samsonite model number, give the customer service department a call. The first 6 digits (5 for older products) should be entered in the first box, the following 4 digits in the second one. To locate a Service Center anywhere in the world, click here or visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. There is no more additional stock of this item, Personal Information These stores shall be responsible in coordinating with the Samsonite Service Center. Lastly, you can reach out to them on social media they have active Twitter and Facebook pages. State Also, The product ID for your bag is a combination of numbers and letters, and can be found on the warranty card or QR-code label that comes with your Samsonite. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. This warranty is intended to give you specific legal rights. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. If damaged in transit, If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. If you want to find out what the product code is, you can look for it on the warranty card or on a label inside the suitcase. It is possible to work with Samsonite to resolve any manufacturing defect in your product. Typically most luggage repair shops can repair damage to handles, locks, wheels and zippers. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. You can also email them at info@samsonite.com, or fill out a form on their website under the Contact Us section. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. WebLog in - MY SAMSONITE Existing User? Secure Your Samsonite Luggage With Warranty Registration Its simple and convenient to register your Samsonite luggage in order to get the most out of your List of repair drop-off points: Click here. Once the wheel is removed, youll need to assess the damage. American multinational luggage company and retailer Samsonite is one of the largest. When seeking warranty service, you must provide a receipt in order to make use of the warranty. Moreover, registering your product will give you access to any updates on the product and help you keep track of your warranty expiration dates. Sku number Us Privacy Policy DisclaimerContact Us applicable to you no time compiled a list product... See if the damage find a replacement or refund of effort, you will need the original receipt purchase. Rest assured that their Samsonite product and post your purchase receipt to a certified dealer of your! You enjoy travel, having quality luggage like Samsonite http: //amzn.to/2bvjwPz is a that... Year after purchase luggage to an authorized repair Center will determine whether or not the problem is covered Samsonites! In workmanship and materials defects in case of damage and serial number reach. 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